We’ve got a position available for a direct client care consultant

Company: King Price

Purpose of position:

Providing existing clients with exceptional service, identifying client needs, responding to client queries, and delivering royal service.

Responsibilities:

• Handling all calls and e-mails from existing clients
• Performing all required administrative responsibilities on a client’s policy
• Offering and upselling additional products, and providing sound financial advice
• Dealing with all client queries and complaints in a competent, efficient, and professional manner, in accordance with King Price’s quality standards and values
• Treating every client like royalty and providing exceptional service

Requirements:

• Matric / NQF4 equivalent (essential)
• RE5 and full FAIS accreditation (advantageous)
• Previous call centre experience (preferred)
• Computer literacy

Skills and Attributes:

• Excellent communication skills (verbal and written)
• Client service and sales oriented
• Attention to detail and quality oriented
• Deadline and results driven
• Ability to take initiative
• Enthusiastic and passionate about the job and the company
• Planning, administrative, and organisational skills
• Adaptable with a tolerance for stress
• Problem-solving and negotiation skills
• Displaying traits of honesty and integrity
• Ability to positively influence others and work as a team

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful.