IGT stands as a global leader in the gaming industry, renowned for its innovative solutions and cutting-edge technology. IGT based in Midrand has a vacancy for a trainee customer service representative in the logistics department.

The role requires;

Processing of and responding to customer inquires, orders and quotes, enter in the database accordingly within the terms and conditions applicable.

Monitor and coordinate the progress of quotes and orders whilst ensuring agreed delivery times are met within the terms and conditions.

Generating of shipping and invoice paperwork for all orders approved and to be send.

Schedule and arrange shipment of subsequent orders, including tracking and tracing and follow up if required

Provide shipment information and details to customers upon availability.

If applicable keeping control of backorders and expedite in order to deliver in a timely manner, whilst keeping the customers informed.

Verify and approve parts freight invoices, where applicable invoice to customers

Maintaining and reporting of value contracts in accordance with the terms and conditions

Adequate follow up on customers complaints and issues in order to resolve timely and commercially.

Accurate and retrievable filing of all customer related documentation and correspondence.

Creation and maintenance of part item masters and pricing, for customer orders, in the database in accordance with the company policy.

Closely liaise with the staff of the logistics department in order to establish an efficient order control and effective customer service process.

Maintenance of customers contact, related information and requirements database (customer profiles)