Key Duties & Responsibilities
ERP System Administration 

Serve as the primary contact for all Sage X3-related inquiries and technical support. 
Configure, customize, and maintain Sage X3 to meet evolving business requirements. 
Manage user access, roles, and profiles across systems, ensuring compliance with ITGC – Information technology general controls and audit protocols. 
Monitor system performance, backups, and logs; resolve errors and downtime issues. 
Coordinate upgrades, patches, and version control.

 
Application Support & Enhancement 

Provide first-line support for Sage-related queries and escalate to vendors when needed. 
Collaborate with cross-functional teams to identify and implement system improvements. 
Implement enhancements and customisations, including workflows, reports, and dashboards. 
Coordinate the integration of Sage with other software applications.  First line support on all business applications, including and not limited to VIP Payroll.

 
Performance Monitoring 

Continuously assess the system’s performance to identify bottlenecks or inefficiencies. 
Recommend and implement improvements to optimise system performance. 
Monitor and support in software enhancement projects of business applications.

 
Compliance & Audit 

Prepare and maintain documentation for audits, including user creation/modification/termination forms and privileged access logs. 
Ensure compliance with internal policies and external regulations. 
Oversee IT asset management, software licencing, and disaster Recovery planning

 
Training & Documentation 

Conduct training sessions for new users and provide ongoing support. 
Develop and maintain user manuals, training materials, and system documentation.