🚀 We’re Hiring: Helpdesk Assistant – Lesaka Merchant Division (Hospitality), Midrand

Lesaka Merchant Division (Hospitality) is expanding our Support team, and we’re looking for a dedicated Helpdesk Assistant to join us at our Midrand offices.

The successful candidate will report to the Call Centre Manager and will play a vital role in delivering exceptional first‑line support to our customers.

This is an excellent opportunity for a customer‑centric, detail‑oriented professional who thrives in fast‑paced environments and enjoys solving problems through clear communication and structured support processes.

💼 What You’ll Do

As a Helpdesk Assistant, your responsibilities will include:

✨ Answering all incoming calls and responding to emails promptly
✨ Handling customer inquiries telephonically and via email
✨ Documenting all call information according to standard operating procedures
✨ Researching required information using available resources
✨ Managing and escalating customer complaints
✨ Providing customers with product and service information
✨ Updating customer information in the system
✨ Identifying and escalating priority issues
✨ Distributing incidents evenly to agents based on severity levels
✨ Coordinating with technicians to ensure timely customer assistance
✨ Following up with customers where necessary
✨ Producing call reports when required
✨ Demonstrating flexibility in adapting to a wide range of tasks
✨ Managing multiple priorities in a dynamic environment

✔️ Minimum Requirements

To be considered, you must have:

🔹 Grade 12 or equivalent (essential)
🔹 Strong comprehension skills to accurately understand and summarise customer issues
🔹 Excellent listening skills and clear verbal communication
🔹 A customer‑centric mindset with empathy, friendliness, and patience
🔹 Ability to write clear, structured, and professional notes
🔹 Basic technical awareness of systems/products and ability to recognise issue patterns
🔹 Understanding of workflows, procedures, and compliance requirements
🔹 High attention to detail and accuracy in information capturing
🔹 Accountability and ownership of work quality
🔹 Professionalism, reliability, emotional control, and confidentiality
🔹 Learning agility and willingness to grow through feedback and experience

🌟 Who We’re Looking For

Someone who is:

• Customer‑focused
• Calm, patient, and professional
• Detail‑driven and organised
• Able to multitask effectively
• A strong communicator
• Adaptable and eager to learn
• Ready to thrive in a fast‑paced support environment

Preference will be made to support EE / AA measures

🔗 Ready to Join Lesaka Merchant Division (Hospitality)?

🔥 Take the next step in your career — apply now!

If you meet the requirements and are passionate about delivering exceptional customer support, we’d love to hear from you.

Don’t miss this opportunity — submit your application today or share this role with someone who would be a perfect fit!

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