We are seeking a hands-on, results-driven Store Manager to lead daily sales and operational activities within a busy retail and warehouse environment.
This is not a desk-based management role. The successful candidate will lead from the front—actively assisting customers, driving sales, managing stock, supervising staff, and ensuring the smooth and profitable running of the store and related operations.
The ideal candidate is practical, energetic, customer-focused, and comfortable working within a small, fast-paced team environment where flexibility and ownership are essential.
Preference will be given to candidates residing in or near: Edenvale, Greenstone, Bedfordview, Kensington, Germiston, Kempton Park, Boksburg, or surrounding areas.
Core Purpose of the Role
To manage and oversee all store sales and operational functions, ensuring excellent customer service, strong team performance, accurate stock control, and efficient daily operations that drive profitability and business growth.
The Store Manager is expected to actively sell and assist customers on the floor, not only supervise.
Key Responsibilities
1. Sales & Customer Service (Primary Focus)

Drive daily and monthly sales targets
Provide professional, friendly service to all walk-in customers
Lead by example by actively selling on the floor
Upsell and cross-sell products
Build and maintain strong customer relationships to ensure repeat business
Handle customer queries and complaints professionally
Monitor pricing and promotional activities
Prepare and oversee order processing, wrapping, and dispatch
Ensure accurate cash handling, daily cash-ups, and reconciliations

2. Team Leadership & Staff Management

Supervise and lead store and warehouse staff
Allocate daily tasks and responsibilities
Train, mentor, and onboard new employees
Monitor productivity and performance
Manage attendance, discipline, and conduct issues
Conduct team meetings and maintain meeting records
Foster a positive, motivated, and high-performance work environment
Lead by example in attitude, work ethic, and professionalism

3. Store & Operational Management

Oversee daily opening and closing procedures (including early arrival for preparation)
Manage both in-store and online sales operations
Ensure smooth workflow between retail floor, warehouse, and dispatch
Oversee picking, packing, loading, and order quality control
Manage supplier deliveries and follow up on outstanding orders
Verify goods received against purchase orders
Maintain accurate stock control and replenishment
Coordinate busy trading periods and staffing requirements
Oversee vehicle tracking, maintenance scheduling, and route planning
Ensure cleanliness, organization, and safety across all facilities
Assist operationally where required, including physical stock handling

4. Stock Control & Inventory Management

Conduct regular stock counts and compulsory monthly stock takes
Investigate and resolve stock discrepancies
Minimise losses, damages, and shrinkage
Manage stock levels and replenishment cycles
Place supplier orders as required
Ensure accurate stock recording and documentation

5. Administration & Reporting

Prepare daily sales and performance reports
Manage staff schedules and timesheets
Process invoices, delivery notes, picking slips, and related documentation
Maintain accurate filing and record-keeping systems
Track KPIs and operational metrics
Utilise systems such as Microsoft Office, email, accounting software, and GPS tools effectively

6. Compliance & Accountability

Ensure adherence to company policies and procedures
Maintain health and safety standards
Protect company assets, stock, and vehicles
Report operational risks or concerns to the owner
Apply disciplinary processes consistently and professionally
Maintain professional conduct with customers, suppliers, and staff
Demonstrate initiative and sound decision-making

7. General Operations & Maintenance

Oversee site maintenance and coordinate contractors when necessary
Ensure premises, vehicles, and equipment are clean and well maintained
Assist operationally with lifting, loading, and stock movement when required
Support daily errands and operational needs
Ensure the store environment remains safe and organised