We are seeking a reliable, hardworking, and energetic all-rounder to support our daily retail, warehouse, and delivery operations. This role requires a hands-on individual who enjoys staying active, working with customers, and contributing to a small, high-performing team.
The successful candidate will play a key role in ensuring excellent customer service, efficient deliveries, accurate stock handling, safe equipment operation, and overall smooth business operations.
Customer service is the highest priority in this role.
Preference will be given to candidates residing in or near: Edenvale, Greenstone, Bedfordview, Kensington, Germiston, Kempton Park, Boksburg, or surrounding areas.
Key Responsibilities
1. Customer Service (Primary Focus)

Provide professional and courteous assistance to walk-in customers
Assist customers with product selection and loading goods into vehicles
Prepare, wrap, and dispatch customer and courier parcels
Maintain strong customer relationships and deliver a consistently positive experience
Report discrepancies or issues to management
Support company vision and operational standards

2. Driving & Deliveries

Operate company vehicle (Code 10 with valid PDP)
Conduct local deliveries and collections
Collect stock from suppliers
Plan efficient delivery routes using GPS
Complete delivery notes, route sheets, and required documentation accurately
Maintain cleanliness and care of company vehicles
Assist with loading and off-loading goods

3. Warehouse & Stock Handling

Pick, pack, and prepare orders accurately
Load and off-load stock safely
Receive and verify stock against purchase orders
Inspect stock for damages and discrepancies
Repackage and shelve stock appropriately
Maintain accurate stock control and replenishment
Operate forklifts and pallet jacks (training provided if required)
Assist with merchandising and general warehouse organization

4. Machine & Equipment Operation

Operate manufacturing and packaging machinery (including wood wool machine)
Package finished products
Operate forklifts, pallet jacks, and other warehouse equipment safely
Maintain equipment in good working condition

5. Stock Take & Inventory

Participate in compulsory monthly stock takes (one Saturday per month)
Conduct stock counts and assist with inventory control
Report shortages, damages, or inconsistencies

6. General Operations & Maintenance

Perform general operational and maintenance tasks
Maintain cleanliness of store, warehouse, factory, and vehicles
Ensure workspaces are safe, organized, and compliant
Assist management with daily operational tasks and errands
Follow lawful and reasonable instructions

7. Administration & Compliance

Complete picking slips, delivery notes, invoices, and related paperwork accurately
Follow company systems, procedures, and policies
Demonstrate initiative and proactive problem-solving
Communicate clearly with management and team members
Maintain a positive and professional impact within the team