Call Centre Training Specialist

Midrand
Salary: Market Related
Job Type: Permanent
Sectors: Education Security
Reference: 170697

Apply before Feb 18 2026 | 8 Days left

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Vacancy Details

Employer: Fidelity Services Group

Overall Purpose of the Job: We are looking for a dynamic Training Specialist to develop and deliver high-impact training programs in a fast-paced environment. If you have a passion for coaching, and driving business results, this is your opportunity to make a difference!

Key Responsibilities:

Deliver technical product, sales, objection handling, sales pipeline management training and customer‑centric training to enhance agent performance.
Coach and mentor teams to elevate service quality and efficiency.
Continuously improve training strategies and materials aligned with company SOPs inline with the ISO9001 standards
Ensure teams provide accurate, courteous, and consistent customer service.
Act as a subject matter expert, driving knowledge excellence.
Measure training effectiveness and support performance improvement.
Collaborate with divisional managers to optimize processes and training.
Conduct refresher courses and manage knowledge checks.

Minimum Qualifications and Experience:

Bachelor’s degree in human resources/management, Training or Development or any related area.
Relevant Training Qualification
Listener (software) experience - advantageous
Call Centre experience - advantageous
Security or Operations management experience
Minimum 3 years relevant experience in the role is required
Computer literate skills
Solid experience with Microsoft Office
Experience in security industry will be advantageous
Code 08 Driver's License

Behavioral Competencies:

Critical thinker with innovative problem-solving skills
Familiar with traditional and modern training processes
Strategic and creative mindset
Growth mindset
Excellent organisational and time management skills
Very good command of the English language
Meticulous attention to detail
Good project management skills
Communicate effectively with diverse personalities.
Delivering results and meeting customer expectations
Coping with pressure and setbacks
Adapting and responding to change
Relating and networking

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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About Fidelity Services Group

Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.

Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.

Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.

The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market