A well-established Debt Collection Company based in Bryanston, Gauteng is seeking an experienced, strategic, and results-driven Call Centre Manager to lead and manage its collections call centre operations. The Successful candidate will be responsible, amongst others, for the following,

• Manage the day-to-day operations of the debt collection call centre
• Develop, implement, and continuously refine collection strategies to improve performance, recoveries, and overall portfolio results.
• Analyse collection trends, agent performance, and portfolio behaviour to identify opportunities for improved recoveries
• Lead, motivate, and performance-manage team leaders and agents
• Ensure collections targets, KPIs, and SLAs are consistently achieved
• Monitor call quality, productivity, and compliance with legislative and internal requirements
• Ensure full compliance with relevant legislation and internal policies
• Handle escalated complaints and resolve operational issues effectively
• Recruit, train, coach, and develop staff to build a high-performing team
• Work closely with senior management to align collection strategies with business objectives