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Telesales Cold Calling Agent

Cape Town
Salary: Market Related
Job Type: Contract
Sectors: Security Sales
Reference: 170635

Apply before Feb 18 2026 | 6 Days left

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Vacancy Details

Employer: Fidelity Services Group

Overall Purpose of the job:

To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Close SecureMe and SecureMe Plus deals on the phone.

Minimum qualifications and experience:

Matric
Post Matric qualification - preferred
A minimum of 1-year customer service experience
A minimum of 1 year cold calling experience within a sales call centre/
At least 1 year’s administration experience within a client-centric environment
Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
Psira Registered

Main duties & Responsibilities:

Making outbound calls on lists to try and secure sales or sales appointments or working on Dialler lists 90% of a working day.
Answering inbound calls as well as assist customers who have specific enquiries.
Transferring calls to other departments as and when needed.
Handling and resolving customer complaints or escalating on calls if in scope.
Verifying listener information
Passing required QA results if applicable.
Achieving business strike rate requirement, call volume requirement and daily targets on either sales or appointments or technical calls booked.
Working as a team and assisting colleagues with daily contact centre operational issues.

Behavioural Competencies:

Customer focus
Drive and create urgency with potential clients
Being ethical
Passion for selling
Good follow up skills and practices on tasks
Negotiation skills
Drive for results
Action orientated
Active listening
Attention to detail
Able to build report telephonically
Resilience
Active cold calling
Empathy
Adaptability
Positiveness
Organising
Planning
Time Management
Excellent communication skills (verbal and written)
Dealing with ambiguity
Informing
Integrity and trust
Patience
Leave effective voicemails
Closing rate of over 80-90% of deals

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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About Fidelity Services Group

Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation.

Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovating, the Group remains a front-runner in the security solutions market.

Through a bouquet of services and related products, the Group can tailor make a solution for any requirement. With the Group's exceptional leadership, the unwavering commitment of management and that of all its employees, the Group has enjoyed exceptional growth over the last five years.

The Group's Cash Solutions business continues to grow and has quickly become a serious competitor in the market, garnering a large number of high profile national contracts and bringing state of the art technology backed by Fidelity's hands-on approach to the market