We are looking for: 

We are looking for a motivated Technical Support Specialist to provide expert assistance for electrical products and systems. This role involves electrical fault-finding, testing & repairs and helping customers troubleshoot issues ensuring smooth operation of electrical equipment. The ideal candidate has hands-on experience with electrical systems, excellent communication skills, and a customer-focused attitude. 

Knowledge and abilities: 

• Knowledge of electrical systems, circuits, and devices. 

• Strong problem-solving skills and attention to detail. 

• Excellent verbal and written communication skills. 

• Ability to work under pressure and manage multiple support requests. 

• Willingness to occasionally travel for on-site support 

Key Responsibilities: 

• Efficiently conduct and assist customers in fault-finding, troubleshooting, and testing electrical systems/components. 

• Respond to customer inquiries via phone, email, or WhatsApp regarding electrical products and equipment. 

• Guide customers through installation, operation, and maintenance procedures. 

• Document customer issues, resolutions, and service reports accurately in the support system. 

• Escalate technical problems to engineering or field teams when necessary. 

• Ensure Freshdesk is continuously up to date.  

• Maintain up-to-date knowledge of company products, features, and industry standards. 

• Provide basic training or guidance to customers on product usage and safety. 

• Create detailed electrical drawings to support panel design and production. 

• Provide accurate and timely quotations for custom panels and non-standard product requests. 

• Conduct testing on new products to ensure compliance with safety standards, performance expectations, and internal quality benchmarks. 

 Boxes to tick: 

• Diploma/degree in Electrical and/or completed your Trade Test. 

• 3+ years' experience in the electrical field. 

• Prior experience in technical support, customer service, or field support in the electrical industry is a plus. 

• Familiarity with industrial electrical equipment, automation devices, or control panels. 

• Knowledge of safety standards and basic troubleshooting tools.