Introduction:

Starke Ayres is a leading supplier of premium agricultural products across Africa. We are seeking a customer-focused and detail-oriented Customer Service Clerk to support the company’s sales operations by ensuring accurate, efficient order processing and high levels of customer service.

Description:

Starke Ayres is a leading supplier of premium agricultural products across Africa. We are seeking a customer-focused and detail-oriented Customer Service Clerk to support the company’s sales operations by ensuring accurate, efficient order processing and high levels of customer service.

RESPONSIBILITIES

Order Processing

• Process customer orders accurately and promptly according to priority and customer requirements


• Liaise with depots to ensure correct and timeous order dispatch


• Escalate orders that cannot be processed according to instructions to the National Customer Service Supervisor


• Conduct ad hoc price checks by comparing sales orders with approved price lists and specials


• Refer customers on stop supply or with exceeded credit limits to the Credit Controller for decision-making


• Ensure COD orders above the authorised limit are cleared and approved


• Verify that COD customers comply with FICA requirements

Customer Service & Support

• Provide proactive updates on order status to internal stakeholders and customers when required


• Respond efficiently to customer queries and internal sales-related enquiries


• Maintain professional, courteous, and solution-oriented communication with customers


• Promote sales where appropriate and assist with customer walk-ins


• Control and reconcile cash received over the counter against daily invoices

Administration & Operational Support

• Support the National Customer Services Department with ad hoc administrative tasks


• Maintain accurate records and ensure data integrity in all customer and order-related documentation


• Ensure work is completed within required deadlines and service standards

Professional Conduct & Values

• Act responsibly and professionally, upholding the company’s values and ethical standards


• Maintain a positive company image in all customer and internal interactions


• Demonstrate attention to accuracy, accountability, and follow-through on commitments

Requirements:

REQUIREMENTS

Qualifications

• Grade 12 / National Senior Certificate (essential)


• Tertiary qualification in Customer Service or Administration (advantageous)

Experience

• Minimum 2 years’ experience as an Administration Clerk or in a similar customer service role
  
  

Skills & Competencies

• Strong attention to detail and accuracy


• Excellent customer service and relationship management skills


• Basic selling and communication skills


• Computer literacy


• Proficiency in English and Afrikaans


• Ability to work under pressure and meet deadlines


• Personal Attributes


• Professional, reliable, and service-oriented


• Calm and composed when handling pressure or conflict


• Ethical, accountable, and committed to quality service


• Willingness to learn and continuously improve

Other

• Should be an Ugandan Citizen