Front of House and Client Experience Executive

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality Marketing Retail
Reference: SW006127/ML2

Apply before Mar 12 2026 | 30 Days left

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External Application

Vacancy Details

Employer: Helderberg Personnel cc

Our client is an established, highly regarded bespoke jewellery designer known for creating exceptional, one-of-a-kind pieces for a discerning, international and local clientele. With a reputation built on craftsmanship, elegance, and trust, the business is now entering an exciting phase of growth and is seeking a refined, capable individual to become the welcoming face of the brand.

The Role
This is a pivotal, front-facing position for a polished and well-spoken professional who naturally connects with high-net-worth individuals. The successful candidate will represent the brand in-store, deliver an impeccable client experience, assist with bespoke jewellery sales, and contribute to the growth of the business through marketing and social media initiatives.
Working closely with the designer — and often independently — this person will be trusted to uphold the brand’s values, aesthetics, and reputation at all times.

Requirements:

Exceptionally well-presented, articulate, and confident
Comfortable engaging with wealthy, international clientele
Experience in luxury retail, high-end hospitality, travel, jewellery, fashion, or a similar premium environment
Trustworthy, reliable, and mature, with strong personal integrity
Naturally polished with an innate understanding of luxury service
Social media savvy with an eye for aesthetics and brand consistency
Self-motivated and capable of working independently
Warm, personable, and emotionally intelligent

Duties will include, but not limited to:

Client Experience & Front of House
Be the first point of contact, warmly welcoming local and international clients into the boutique
Build long-term relationships with high-net-worth clientele through exceptional service
Conduct consultations alongside the designer, assisting clients with bespoke jewellery selections
Ensure the showroom consistently reflects the brand’s luxury standards
Sales Support
Assist with the presentation and selling of bespoke jewellery pieces
Manage client follow-ups, appointments, and after-sales communication
Maintain discretion, confidentiality, and professionalism at all times
Marketing & Brand Growth
Assist with social media management (Instagram, digital platforms, and brand storytelling)
Support marketing initiatives, campaigns, and content creation
Help grow brand awareness while maintaining a refined, luxury positioning
Operations & Trust
Work independently when required, managing the boutique with confidence and integrity
Handle sensitive client and business information with absolute discretion
Contribute ideas and add value as a long-term member of the business

Why This Role?
This is a rare opportunity to join a prestigious bespoke jewellery brand at an intimate level. The right candidate will not simply be an employee, but a valued part of the business — someone who grows with the brand, adds meaningful value, and becomes a trusted presence for both clients and the designer

In return a competitive salary is on offer

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.