The purpose of the position is to ensure all incoming calls in the dealership switchboard are timeously answered and the front desk is professionally managed; creating a welcoming experience for both telephonic and walk-in customers.

Specific Role Responsibilities:

Specifications for these positions will be discussed if a candidate is invited for an interview.

The responsibilities of a Receptionist include the following tasks:

• Professionally welcoming all walk-in customers to the dealership and ensure that they are taken care of.
• Effectively and professionally handling incoming calls, including the accurate taking of messages and speedy relay thereof to relevant people.
• Ensure that the reception and coffee bar area is kept clean and tidy at all times.
• Provide callers and customers in the dealership with accurate information, taking care to always be knowledgeable and updated around changing information.
• General administration duties as may be requested by management.

Qualifications and Experience:              

Minimum Qualifications and Experience needed:

• Matric
• Office Administration/Secretarial qualification (NQF5+) would be an advantage.

Skills and Personal Attributes:

Minimum requirement:

• Computer literate (Office suite)
• Communication skills in English (read, write & speak)
• Working with people, able to easily establish good relationships with stakeholders.
• Administration skills
• Planning and organizing; organizes and structures own time effectively; works systematically and plans things in advance; effectively manages own time.
• Stress Tolerant: Calm and composed under pressure, remains controlled in the face of pressure, complaints, or failure. Copes with setbacks and unforeseen challenges.
• Problem solving: Identifies problems and finds solutions to them. Isolates problem areas and uses appropriate techniques to solve them.
• Attention to detail
• Initiative
• Following instructions and procedures.
• Quick Learning: Rapidly absorbs new information. Learns, remembers and applies new techniques or procedures.
• Flexible: Adapts readily to new situations and ways of working. Is able to cope with changing demands or objectives.
• Self-motivated, trustworthy and highly responsible.
• Friendly, approachable
• Reliable
• Consistent