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Customer Service Consultant

Johannesburg
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre Management
Reference: 170447

Apply before Mar 10 2026 | 27 Days left

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Vacancy Details

Employer: GALXBOY

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

MAIN PURPOSE OF THE JOB

Duties and responsibilities include developing and implementing new policies to improve customer service, responding to customer questions and handling customer complaints. Major role will be acting as the front line of support for customers for both online and in store and ensure customers are satisfied with the products, services, and features.

JOB DESCRIPTION & RESPONSIBILITIES

Customer Interaction & Support

Maintaining a positive, empathetic, and professional attitude toward customers at all times
Responding promptly to customer inquiries
Meeting daily, weekly, and monthly KPI’s in responding to queries and complaints
Communicating with customers through various channels, managing both emails and phone calls
Acknowledging and resolving customer complaints

Service Delivery & Order Processing

Product knowledge in order to be able to answer all questions that may arise.
Processing orders, forms, applications, and requests
Keeping records of customer interactions, transactions, comments, and complaints

Communication & Coordination

Communicating and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Ensure customer satisfaction and provide professional customer support across the board.
Reporting on customer queries and informing line manager of escalations

SKILLS AND PERSONAL ATTRIBUTES

1 - 2 years call centre or service correspondence experience required
Must be familiar with help desk applications.
Matric certificate is required (additional certification in Office Management or Microsoft Office is advantageous)
Proficiency in Microsoft Office Suite

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About GALXBOY

Welcome to GALXBOY: SMART | AFRICAN | AMBITIOUS!

Ready to Make Your Mark in Style? Join the GALXBOY!

Come be a part of the exciting journey at GALXBOY! We're not just a retail company; we're a vibrant community of creative individuals who are passionate about pushing the boundaries of fashion and culture. Innovation is stitched into our seams, and a relentless pursuit of excellence drives everything we do.

Our Style & Culture: Where Individuality is Always in Fashion

Join a team that thrives on the richness of diversity and the power of individuality. We celebrate

What makes you unique and believe that a blend of different perspectives fuels our creativity and our

collections. Our culture is built on collaboration, where every voice is heard, and every idea is valued.

At GALXBOY, we foster an environment that encourages you to be authentically you.

Our Ways of Working: Keeping Pace with the Trends

In the fast-paced world of retail fashion, agility is our superpower. We embrace a dynamic and flexible approach to work, allowing you to unleash your potential and stay ahead of the curve.

We believe in work-life integration, not just balance, because we know your best ideas can spark at any time.

While our everyday vibe might be relaxed and approachable, our commitment to delivering top-notch style and quality is anything but. We're results-driven, and that means turning creative concepts into must-have items on our shelves and online. You'll be surrounded by a team of go-getters who know when it's time to brainstorm and when it's time to make things happen.

We don't just set sales targets; we smash them with style! The thrill of exceeding expectations keeps us moving forward, and your contributions are the heart and soul of our success. Expect exciting challenges, celebrate every win (big or small!), and grow alongside a team that's passionate about making a statement in the world of fashion retail.

Why Choose GALXBOY?

Bold Vision:
Be part of a company that dares to dream big in the fashion landscape.

Our vision is to redefine retail, and we're looking for bold individuals who share that passion for style and impact.

Impactful Work:

Your contributions directly shape what our customers experience. Join us in influencing the future of fashion retail and making a lasting impression on our community.

Fun and Inclusive:

Work hard, play hard, and look good doing it! Our team knows how to have fun while delivering exceptional results and creating amazing shopping experiences. We celebrate successes, big and small, together.

GALXBOY is more than just a workplace; it's a lifestyle destination. If you're ready to bring your unique talents to a team that values creativity, innovation, and individuality in the retail world, we invite you to explore opportunities with us. Together, let's create the future of fashion retail!