To assess each call and provide the appropriate emergency medical assistance/ambulance dispatch, as per departmental underwriting and client protocols

Duties:

·  Ensures efficient Case handling procedures, using effective soft skills/case documentation techniques in line with departmental/client requirements.

·        Strict adherence to Key Clients Call Scripts and product benefits.

·        Ensure that sound relationships are built, and teamwork is maintained with colleagues.

•  Accurate information and assistance to be provided
•  Logging of calls on ICE and other relevant systems
•  Attaining individual target productivity as measured by number of calls taken, cases managed and dispatched
• Excellent customer care