The Store Manager will lead all in-store operations, driving store performance, maintaining high standards of customer service, and working closely with the team on the floor. This is a hands-on managerial role requiring active involvement in day-to-day store activities rather than passive task delegation.

Operational Leadership

• Manage daily store operations to ensure smooth functioning and optimal customer experience.
• Ensure merchandise presentation, display standards, and inventory management align with brand expectations.
• Enforce store policies and procedures to guarantee safety, quality, and authenticity in all transactions.

Team Management & Development

• Lead, coach, and motivate the in-store team to deliver high levels of customer service and product knowledge.
• Foster a collaborative, accountable, and supportive work culture.
• Provide clear direction and oversight of tasks and performance outcomes.

Customer Experience & Sales

• Uphold commitment to excellent client service during both in-store and virtual interactions.
• Assist with customer inquiries, authentication processes, consignment explanations, and secure transaction facilitation.
• Monitor customer feedback and implement improvements to service delivery.
• Quality Assurance & Issue Resolution
• Maintain high standards for work quality within the store and intervene directly when quality issues arise.
• Resolve customer and team concerns proactively and efficiently.