Application Support Engineer

Johannesburg
Salary: (Negotiable)
Job Type: Permanent
Sectors: Logistics
Reference: 78984

Apply before Mar 11 2026 | 31 Days left

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External Application

Vacancy Details

Employer: Unique Personnel

Purpose Of the Position

Systems Administration, Assist with Integration Development Projects, aligning systems and operational processes, optimising, reporting and streamlining operational processes

Duties And Accountabilities
1. Administration

Assist BPM team with administration of systems and general settings i.e., CargoWise One, SAGE, Parcel Perfect
Assist BPM team in ensuring system security and user control
Assist with Business Unit reporting

2. Training Coordination

Schedule training with trainer and user as requested or where the need is identified

3. Aligning of Systems and Operational Processes

Identifying gaps in operational processes
Finding solutions to operational processes versus system gaps, e.g., using SQL queries
Implementing changes to process
Documenting processes and user guides

4. Helpdesk Coordinator

Assisting the BPM team to assign and attend to EDI Helpdesk tickets
Follow up and close tickets within the allocated time frame

5. Projects

Assist with implementation of system projects when required, e.g., EDI integration projects, application upgrades
Assisting in application upgrade testing as allocated
Manage Integration & Automation projects

6. Ad hoc Requests

Assist with ad hoc requests and reports as they are presented

Candidate Requirements

Requirements
Knowledge & Experience

Matric or senior certification equivalent
Tertiary qualification and industry experience are recommended and highly advantageous
High level of computer literacy
Must be CargoWise Specialist Certified
CargoWise Professional Certified (Advantageous)
Excel level intermediate

Skills

Ability to work under pressure with time constraints
Conceptual, analytical, numeracy
Query resolution
Communication
Time management
People skills
Extremely high attention to detail
Strong knowledge of operational processes
Strong knowledge of software and “systems thinking”
Must be able to work well in a team but also have the ability to work independently
Self-starter and innovative
Liaising with colleagues such as systems designers and IT team
Maintaining and updating operational process documents
Testing and modifying systems to ensure that they operate reliably
User training
Providing support
Responding to feedback
Fault finding, diagnosing, and fixing

Attributes

Adaptability: Adjusting effectively to work with new structures, processes, and requirements
Time Management
High level of innovation
Moderate need for social interaction
High sense of urgency
Moderate level of conformity: Understanding of processes and rules, but needs the ability to think outside of the box in order to improve on processes

Training

Induction
Quality Training

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