Senior IT System Engineer

Johannesburg
Salary: (Negotiable)
Job Type: Permanent
Sectors: Logistics
Reference: 78983

Apply before Mar 11 2026 | 31 Days left

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Vacancy Details

Employer: Unique Personnel

Purpose of the position:

To assist the IT department with daily tasks.

Duties:

Good communication skills towards the Business stake holders and towards the group IT stakeholders in Europe.
Good troubleshooting skills in Windows Client, Networking to identify what the root cause of any issue is and then address it to the correct team to take care of it if it cannot be solved locally.
Basic knowledge of networking, VLAN concept, WIFI setup, Switches, routers, firewalls to be able to do basic investigations to assist the global teams in defining where the issue is.
Collaborate with the EMEA IT Infrastructure team to ensure alignment with global IT strategies and standards.
Provide technical guidance, coaching and support to local IT team and end-users on infrastructure- related matters. Become their Mentor or go-to person.
Monitor the incoming ticket queue and make sure tickets are addresses according to their priority. Escalate when needed to Group IT teams.
Develop and maintain documentation related to the country's IT infrastructure setup, configurations, and processes.
Develop and maintain documentation related to the country's IT infrastructure setup, configurations, and processes.
Contribute to IT disaster recovery planning and execution as part of the overall business continuity strategy.
Oversee the implementation of infrastructure projects within the country, ensuring timely delivery and adherence to quality standards.

Candidate Requirements

Knowledge & Experience

Matric or senior certification equivalent
Minimum 3–5 years working experience in IT Support / Service Desk Support
2–3 years’ experience in IT Infrastructure, Networking, or Regional IT Support

Skills

Strong communication skills, with the ability to engage effectively with business stakeholders locally and Group IT stakeholders in Europe
Proven troubleshooting expertise across:

Windows client environments
End-user hardware and software issues
Basic to intermediate networking issues

Solid understanding of networking fundamentals, including:

VLAN concepts
Wi-Fi configuration and troubleshooting
Switches, routers, and firewall basics

Ability to perform initial root-cause analysis and escalate incidents to the appropriate global IT teams when issues cannot be resolved locally
Experience working with IT service management tools, including:

Monitoring ticket queues
Managing incidents according to priority and SLAs

Ability to follow global IT standards, processes, and security policies
Experience creating and maintaining technical documentation, including procedures and configuration records
Participation in infrastructure projects under guidance from senior or regional IT teams

Attributes

Strong customer-service orientation and a support-focused mindset
Logical and structured approach to problem-solving
Willingness to learn and continuously develop technical skills
Good collaboration skills and ability to work within a team environment
Reliable and detail-oriented, with a sense of accountability for assigned tasks
Able to manage workload effectively in a ticket-driven environment

Qualification & Certifications

Diploma or Degree in Information Technology, Computer Science, Information Systems, or equivalent practical experience
Microsoft Windows Client / Modern Workplace certifications (advantageous)
Networking fundamentals certification (e.g., Network+ or equivalent) (advantageous)
ITIL Foundation or basic IT Service Management certification (advantageous)

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