Fidelity CashMaster – Midrand

Reporting to:   National Sales Manager

The above position is vacant at Fidelity CashMaster - Midrand, reporting to the National Sales Manager

The overall purpose of this position is to assist the Sales Team in all administrative functions relating to all direct clients.  

Ideal candidate loves working with customers, should have strong administration skills with a ‘can do’ attitude.

 Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate.
• Additional education will be advantageous.
• Age from 18 years to 35 years old.
• Must be a South African citizen.
• Computer literate and technologically adept (MS Office Suite, Outlook, Excel, PowerPoint, Word) 
• Good interpersonal skills
• Good verbal and written skills
• Ability to operate as part of a team and go the extra mile when necessary
• Ability to work under pressure and meet targets and deadlines
• Sales / Sales Administration experience will be advantageous

Key Performance Areas: (not totally inclusive)

• Detailed understanding of the CashMaster product and service offerings.
• Support to the Fidelity Cashmaster Sales team and the National Sales Manager related to the administrative requirements.
• Validation and/or completion of some/all administration related to the deals.
• Assist with client retention.
• Effective planning of activities to deliver against the tasks assigned.
• Strong administration and coordination of activities with all relevant departments to ensure that the services are successfully implemented.
• Ability to liaise with customers (internal and external) with professionalism and efficiency.
• Adhere to all laid down SOP’s.
• Detailed understanding of all systems and how to interpret the data to assist the Sales team in decision-making/query resolution.
• Prepare all required documents for the offering, making sure they are all completed correctly as per the vetting process & the company’s guidelines/policies.
• Assist with departmental reporting and management information
• Assist with general PA duties when required.
  
• Assist with general sales queries by resolving/escalating them accordingly
• Facilitating the resolution of all client queries, including contractual, pricing, and other queries in the form of verbal/internal communication, or by e-mail.
• Perform adhoc duties when required by sales management

Core Competencies:

• Demonstrates integrity by modelling Fidelity CashMaster's values and ethical standards
• Strong administrative skills
• Focuses on impact and result for the client and responds positively to feedback
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with clients and external actors
• Remains calm, in control, and good-humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust, and open communication; ability to ensure effective teamwork, collaborative behaviour, and team spirit
• Ability to develop collaborative and harmonious relationships with external partners and clients at the senior level

Skills:

• Attention to detail is essential
• Analytical
• Communication
• Critical thinking
• Diplomacy
• Ability to multi-task and prioritize work schedules
• Judgement and decision making
• Service orientation

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.

Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful. E and OE