How you'll role

A leading sports betting brand is expanding its support team and seeking a customer-focused Customer Support Agent to deliver fast, friendly, and effective service. You’ll be a key point of contact for customer queries, helping to resolve issues, guide users, and ensure a smooth overall experience.

What you'll do

• Respond to customer inquiries and issues across multiple channels, providing effective and efficient solutions

• Maintain a thorough understanding of our products, services, and policies to offer accurate information to customers

• Collaborate with other departments to resolve customer concerns and improve the overall customer experience

• Document customer interactions and follow up on outstanding issues to ensure resolution and customer satisfaction

• Provide feedback to the Customer Support Manager about product issues, service trends, and customer feedback to support continuous improvement efforts

• Maintain flexibility in your work schedule to cover evening and weekend shifts as needed

• Participate in training and development opportunities to expand product knowledge and enhance customer service skills