Front Office & Guest Experience Host

Stellenbosch
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Reference: SW006117/CL

Apply before Mar 07 2026 | 29 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

Front Office & Guest Experience HostStellenbosch: An established luxury Guest Lodge and venue, idyllically situated in the Western Cape Winelands near Stellenbosch, is seeking a Front Office & Guest Experience Host to join its welcoming Front of House team.This role is ideally suited to a hands-on hospitality professional who enjoys guest interaction, thrives in a boutique luxury environment and is comfortable balancing front-of-house service with administrative support.

Key Responsibilities Include but Are Not Limited To

Deliver a warm, professional and personalised arrival and departure experience for all guests
Manage front office duties including guest check-ins and check-outs, handling enquiries and providing information on lodge services, restaurants and local activities
Host and engage with guests across accommodation, dining, leisure and conference areas to enhance the overall guest experience
Administer reservations across the various business units, ensuring accuracy and clear guest communication
Ensure accurate guest billing, account handling and payment processing in a discreet and professional manner
Assist with general office administration including filing, email correspondence and telephone duties
Maintain petty cash and float administration
Report maintenance, cleanliness or breakage issues to the relevant departments and follow up where necessary
Assist with room checks and liaise with housekeeping to ensure accommodation standards are maintained
Support food and beverage service when required, including setting up buffets, honesty bar, braais, platters, light meals and picnics
Assist with basic stock control and inventory monitoring
Support the Front Office team by acting as Duty support when required
Assist with basic social media content and guest-facing communication where appropriate
Upsell lodge services and merchandise in a natural, guest-focused manner

Criteria

Previous experience in a front office, receptionist or guest-facing role within the hospitality industry
Strong communication skills in English (spoken and written)
A genuine passion for hospitality and guest service
Friendly, professional and well-presented with a natural hosting personality
Organised, reliable and able to manage multiple tasks in a fast-paced environment
Good attention to detail with the ability to follow procedures
A team player who is flexible and willing to assist across departments when needed
Able to remain calm and professional under pressure and go the extra mile for guests

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.