ABOUT US

We are a purpose-driven service company committed to assisting individuals through one of life’s most challenging times. At SuperCare, we believe that health and well-being should always come first. As a pioneering Australian company, we empower eligible individuals to access essential medical treatments by facilitating the early release of their Superannuation on compassionate grounds. For over a decade, we have been making a meaningful impact, helping thousands ease their financial burdens while prioritising their health.

With offices strategically located in Sydney and Canberra, we provide nationwide support to ensure our clients receive the care they need, wherever they are. As industry leader, we are committed to continuous innovation, delivering exceptional client experiences, and fostering a workplace culture that promotes professional growth and collaboration.

As we continue to grow, we are excited to invite an experienced and highly competent Claims Officer to help with our mission of transforming lives.

THE ROLE

The Claims Officer plays a pivotal role in ensuring client satisfaction and engagement. Responsible for managing a portfolio of assigned clients though each stage of the application process for the early release of Superannuation due to compassionate grounds. Ensure a seamless client experience through every touch point. Provide expert-level support to our clients, addressing inquiries, resolving issues, and going above and beyond to exceed expectations.

As a dedicated consultant, serve as the primary contact in addressing all client inquiries and concerns. Take ownership and accountable for a sustainable high level of performance in critical areas of (1) Client Engagement and (2) Service Delivery.

Ensure that clients are achieving their desired outcome as well as maximum value from SuperCare services. Nurture a Culture of Trust & Accountability by serving as a role model in reinforcing SuperCare Core Values and ethical behavior.

Provide valuable insights into continuous improvement of the service offerings as well as the Client Experience.

Responsibilities:

• Review support documents to ensure compliance with ATO guidelines

• Schedule the lodgment

• Lodge the application to the Australian Taxation Office (ATO)

• Maintain regular updates with clients in each stage of the application process, including ATO approval, through various channels, including phone calls, emails, and SMS

• Resolve all client inquiries and concerns with empathy, urgency, and professionalism

• Uphold SuperCare policies and procedures while adhering to service level agreements (SLAs) with clients

THE PREFERRED QUALIFICATIONS

• At least 1 year of experience in a customer service role, preferably in a corporate setting within a service industry such as insurance and banking industries

• Strong interpersonal skills and the ability to build rapport with clients and colleagues

• Excellent written and verbal communication skills, with a keen attention to detail

• Proficiency in using CRM and other relevant tools

• Ability to thrive in a fast-paced environment and adapt to changing priorities

• A proactive approach to problem-solving and a strong commitment to delivering exceptional service while consistently ensuring compliance with all internal and external regulations

• A client-first mindset with a strong sense of empathy and accountability

THE OFFER

• Competitive compensation commensurate with experience

• Opportunity for professional development and advancement within SuperCare

• A dynamic and supportive work environment committed to an engaging Employee Experience

• Comprehensive training program

HOW TO APPLY

If you are passionate about making a meaningful impact and thrive in a collaborative, innovative setting, we’d love to hear from you! Join us at SuperCare and be part of a team that is changing lives every single day. Apply now and take the next step in your career!