PRIMARY PURPOSE

The Assistant Manager is responsible for assisting the Lodge manager with managing and maintaining the smooth operation of the Lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

KEY RESPONSIBILITIES

• Assisting with the day to day running of the lodge including guest activities, hosting, housekeeping, catering, curio shop, stock, banking, administration & maintenance within the high standards of Wilderness
• Assisting with the implementation of the Wilderness environmental and social standards in the camp
• Ensure that a service which exceeds their expectation is always offered to guests traveling in the camp
• Assist with ensuring that payroll and other HR procedures are attended to and provided to the HR department within time frames as stipulated
• Assist with ensuring succession planning for your camp with assistance from AM and/or HR
• Assist with ensuring a process of evaluation is implemented for all camp staff to monitor performance
• Ensure the ongoing training of the camp staff to ensure adherence to the Wilderness standards as well as their personal development
• Provide support to Lodge Managers as required by your Area Manager
• Assist in counseling and disciplinary processes as and when required by Camp Managers

REQUIREMENTS

• 3 to 5 years of related experience in a camp environment.
• Culinary diploma is a prerequisite
• Good knowledge of food and food presentation standards
• Good Knowledge of Stock levels, Storerooms and control systems to be adhered to as per minimum standards
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Excellent computer literacy skills
• Proficient in written and spoken English
• Excellent problem resolution skills along with outstanding communication and active listening skills.
• Must be Professional, resourceful, responsible, smart and independent – with a natural instinct to be a wonderful sociable host.
• A record of outstanding staff relations and the skills and experience to constantly motivate staff.
• A keen understanding of the ethos of bush life, with a plainly apparent respect and compassion for conservation
• Driver’s license

ATTRIBUTES

• Delegation skills
• Management of people especially a diverse workforce
• Deal with people in a manner which shows sensitivity, tact and professionalism.
• High level of attention to detail
• High level of ability to solve problems independently.
• Well-motivated and enthusiastic individual who works well in a team environment.
• Responsible/accountable/punctual
• Sober habits

Interests:                        

A passion for wildlife and a commitment to sustainability and conservation.