The Insurance Administrator is mainly responsible for ensuring a smooth claim process, keeping the claimant informed on the process and advising on the outcome of the claim.

SCOPE

The Insurance Administrator reports to the Insurance Administrative Controller, and is responsible for insurance related queries and claims. 

Insurance Claims             

• Assisting with insurance claims from the PM Department (Common Property)
• Processing of claims submitted via AOL
• Gathering all relevant information pertaining to the claim
• Comparing the claim to the relevant policy content to determine applicable action
• Assisting with manually creating a claim on the dashboard
• Submitting claim to relevant insurance provider
• Requesting quotes where relevant
• Requesting authorisation for work to go ahead from relevant party
• Forwarding information to contractors/ owner for completion of task
• Receiving proof of payment from BC Insurers/ Insurance Brokers
• Finalising the claim by sending payment recon from APS portal

Policy Administration    

• Maintaining of policy documentation and advising relevant stakeholders to update where required
• Reviewing policy to recommend amendments where required

Claims/ Dashboard Actions        

• Monitoring dashboard to ensure invoices loaded by PS are sent through to relevant Insurance Brokers to get claims registered
• Ensure all actions on dashboard are completed
• Close actions received when recon is sent

Recordkeeping

• Maintaining manual and electronic insurance records
• Filing and scanning of documentation as applicable

General

• Assisting Supervisor as requested
• Any task reasonably assigned by management

WORKING CONDITIONS

• The applicant will be required to work in an open plan office or work remotely, and will be faced with constant interruptions from different role players.
• The applicant will be required to deal with a wide variety of personalities on various matters.
• The applicant will be required to use initiative in resolving queries.

The above statements are intended to describe the general nature and level of work being performed by the incumbent of this position. They are not intended to be an exhaustive list of all duties and responsibilities required of the position.