Dialler Manager

Westville
Salary: R15 000.00 - R25 000.00 Per Month (Negotiable)
Job Type: Permanent
Sectors: Call Centre Technology Telecommunications
Reference: 2337615

Apply before Apr 06 2026 | 60 Days left

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Vacancy Details

ServeCo Distribution is seeking a results-driven Dialler Manager to lead and optimise our outbound dialler function. This role is responsible for dialler strategy, campaign management, list segmentation, performance optimisation, reporting, and dialler governance — ensuring best practice call centre outcomes and full compliance.

Required Skills

Sql: 1 to 2 years
Analytics: 2 to 3 years
Dialers: 4 to 5 years

Candidate Requirements

Key Responsibilities

Manage outbound dialler operations and daily dialler performance
Configure and optimise dialler strategy: pacing, penetration, list priority, retries, wrap time alignment, and campaign rules
Build and manage calling lists, segmentation models, exclusions, and suppression rules
Monitor and improve dialler KPIs: connect rate, RPC, occupancy, talk time, conversion rates, drop/abandon rates
Drive list hygiene, data quality improvements, and responsible contact policies
Partner with Operations, QA, Training, WFM, IT, and Compliance to improve agent productivity and outcomes
Provide daily/weekly/monthly reports, insights, and continuous improvement actions
Ensure adherence to POPIA requirements, consent rules, opt-outs, and call centre governance