Job Description: 

Key Responsibilities

Technical Inspection and Repairs

• Inspect returned products and perform technical fault diagnosis
• Repair products where possible and determine root cause of failure
• Evaluate product failures and provide detailed technical reports
• Assist with technical evaluation of new products and NRCS compliance requirements
• Support NRCS certification testing processes

Field Support, Site Inspection and Technical Reporting

• Attend installation sites where Spazio products are installed, when required
• Inspect installed lighting fittings, drivers, wiring, and associated components
• Identify and diagnose installation faults, product faults, electrical supply issues, or external causes
• Assess installation quality and compliance with product specifications and electrical standards
• Identify incorrect installation practices that may affect product performance or safety
• Take photographic evidence and maintain accurate records during site inspections
• Prepare clear, accurate, and professional technical reports outlining findings, root cause, and recommendations
• Provide technical reports to management and clients to support technical decisions and warranty evaluations
• Complete all call out reports accurately and maintain detailed records
• Represent Spazio Lighting professionally when interacting with clients, contractors, consultants, and electricians onsite
• Support the technical team with technical reports and customer assistance

Return and Inventory Management

• Manage and control returned stock inventory accurately
• Ensure proper logging, tracking, and processing of returns
• Maintain accurate records of repairs, failures, and returned products
• Maintain and improve returns and repair processes to ensure efficiency and accuracy

Operational and Administrative Duties

• Ensure efficient daily operations within the Repairs and Returns function
• Liaise effectively with Procurement, Warehouse, Technical, and Sales departments
• Respond to customer queries and attend technical meetings when required
• Prepare monthly and ad hoc reports as required by management
• Adhere to company procedures, service level agreements, and compliance requirements
• Perform additional duties, projects, and responsibilities as required by management

Behavioral and Performance Attributes

The successful candidate must demonstrate:

Professionalism and Accountability

• Exceptional attention to detail and accuracy
• High level of personal responsibility and ownership
• Strong ethical standards and professional conduct
• Reliability and ability to work independently

Organization and Efficiency

• Strong organizational and time management skills
• Ability to manage multiple tasks and priorities
• Ability to meet deadlines and work under pressure

Technical Mindset and Initiative

• Logical and structured approach to problem solving
• Self-motivated, proactive, and solution driven
• Ability to anticipate issues and take preventative action

Communication and Teamwork

• Strong interpersonal and communication skills
• Ability to work effectively with internal teams and customers
• Professional presentation and conduct at all times

Company Representation

• Maintain a professional appearance and wear company uniform
• Represent Spazio Lighting professionally at all times
• Act as a responsible ambassador of the Spazio brand