Field Service Engineer 🛠️

Our client is looking for a professional and technically skilled Field Service Engineer to support their operations in the healthcare machinery industry. This role is ideal for someone with experience in maintaining and repairing electronic and medical equipment, and who is committed to delivering excellent customer service and upholding high quality standards.

More About The Company:

Our client is a well-established company specializing in healthcare machinery, offering maintenance services for a range of medical equipment. With a strong focus on quality and customer satisfaction, they aim to build long-lasting relationships with their clients while ensuring that their machinery operates at optimal levels.

Location: Cape Town
Salary: R15,000 – R25,000 per month (after deductions)
Start Date: As soon as possible
Working Hours: Monday - Friday 08:00 - 16:30 , Flexi hours may be required

Key Responsibilities:

• Equipment Maintenance 🛠️: Install, maintain, and repair medical and electronic equipment. Perform preventative maintenance, corrective maintenance, and field change orders as per customer specifications.

• Customer Communication 📞: Maintain daily communication with clients to ensure customer satisfaction and resolve any service issues.

• Service Documentation 📑: Maintain detailed service logs, internal records, and administrative duties to keep track of all maintenance and repairs.

• Escalation & Problem Resolution 🆘: Follow escalation processes for unresolved issues and provide effective solutions to customer problems.

• Health & Safety Compliance ⚖️: Ensure compliance with all relevant health and safety regulations, company policies, and industry standards.

• Support Sales Opportunities 💼: Assist with supporting and promoting sales opportunities within the company, contributing to overall company goals.

Quality Assurance Inspections 📝:

• Perform inspections in line with documented procedures and South African regulations.

• Use and maintain equipment according to manufacturer instructions and documented work instructions.

• Complete and sign inspection documentation accurately, including all required details.

• Report any impartiality risks or issues immediately to management.

• Maintain confidentiality of all customer and equipment information.

• Ensure customer satisfaction through effective communication.

Maintain Management Systems & Regulatory Compliance 📋:

• Comply with relevant quality management systems, manuals, and laws.

• Identify and report opportunities for system and service improvements.

• Investigate and resolve non-conformances, implementing corrective actions.

• Ensure all equipment is maintained and calibrated properly.

• Complete all training within defined deadlines and maintain software and systems.

• Report any quality or compliance concerns immediately to management.

Job Requirements:

• Qualifications: Diploma in Clinical Engineering, BTech in Electronics, or similar.

• Experience 💼: Minimum 2-3 years of experience in electronics, preferably with experience in healthcare machinery.

• Skills: Computer literate with proficiency in relevant software and systems. Ability to work with diagnostic tools and maintain calibration.

• Transport 🚗: Own transport and valid driver’s license..

• Personal Traits 🌟: Strong communication skills, solution-oriented, and willing to go the extra mile to ensure customer satisfaction.

Preferred Competencies:

• Problem-Solving 🧠: Strong analytical skills and ability to resolve technical issues efficiently.

• Customer Service 🤝: A client-focused approach with a commitment to building strong relationships.

• Adaptability 🔄: Ability to adapt to new environments and changes in the industry.

• Teamwork 🤗: A collaborative team player who supports others and shares knowledge.

💡 Are you ready to make a real impact in the healthcare machinery industry? Apply now – we’d love to meet you! 🚀
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Velddiens Ingenieur 🛠️

Ons kliënt is op soek na 'n professionele en tegnies vaardige Velddiens Ingenieur om hulle bedrywighede in die gesondheidsorgmasjineriebedryf te ondersteun. Hierdie pos is ideaal vir iemand met ervaring in die onderhoud en herstel van elektroniese en mediese toerusting, wat verbind is tot die lewering van uitstekende kliëntediens en die handhawing van hoë gehalte standaarde.

Meer oor die Maatskappy:

Ons kliënt is 'n gevestigde maatskappy wat spesialiseer in gesondheidsorgmasjinerie en onderhou dienste vir 'n verskeidenheid mediese toerusting. Hulle fokus sterk op kwaliteit en kliëntetevredenheid, en mik daarna om langtermyn verhoudings met hul kliënte te bou, terwyl hulle verseker dat hul masjinerie op optimale vlakke werk.

Ligging: Kaapstad
Salaris: R15,000 – R25,000 per maand (na aftrekkings)
Begindatum: So gou as moontlik
Werksure: Maandag - Vrydag 08:00 - 16:30, flexi ure kan vereis word

Hoofverantwoordelikhede:

• Toerustingonderhoud 🛠️: Installeer, onderhou en herstel mediese en elektroniese toerusting. Voer voorkomende onderhoud, korrektiewe onderhoud en veldverandering opdragte uit volgens kliënt spesifikasies.

• Kliëntkommunikasie 📞: Handhaaf daaglikse kommunikasie met kliënte om kliënttevredenheid te verseker en enige diensprobleme op te los.

• Diensdokumentasie 📑: Hou gedetailleerde dienslogs, interne rekords en administratiewe take om alle onderhoud en herstelwerk op datum te hou.

• Escalering & Probleemoplossing 🆘: Volg die eskalasieproses vir onopgeloste probleme en bied effektiewe oplossings vir kliëntprobleme.

• Gesondheid & Veiligheid Nakoming ⚖️: Verseker nakoming van alle relevante gesondheid- en veiligheidsregulasies, maatskappybeleide en bedryfsstandaarde.

• Ondersteun Verkope Geleenthede 💼: Help om verkoopsgeleenthede binne die maatskappy te ondersteun en by te dra tot die maatskappy se doelwitte.

Kwaliteitsversekering Inspeksies 📝:

• Voer inspeksies uit volgens gedokumenteerde prosedures en Suid-Afrikaanse regulasies.

• Gebruik en handhaaf toerusting volgens vervaardiger se aanwysings en gedokumenteerde werkinstruksies.

• Vul inspeksiedokumentasie korrek in, insluitend alle nodige besonderhede.

• Rapporteer enige onbevooroordeelde risiko's of probleme onmiddellik aan bestuur.

• Handhaaf die vertroulikheid van alle kliënt- en toerustinginligting.

• Verseker kliënttevredenheid deur effektiewe kommunikasie.

Handhaaf Bestuurstelsels en Regulerende Nakoming 📋:

• Volg relevante kwaliteitsbestuurstelsels, handleidings en wette.

• Identifiseer en rapporteer verbetergeleenthede in stelsels en kliëntediens.

• Ondersoek en los nie-nakoming op, voer korrektiewe aksies uit.

• Verseker dat alle toerusting behoorlik onderhou en gekalibreer word.

• Voltooi alle opleiding binne die gedefinieerde sperdatums en handhaaf sagteware en stelsels.

• Rapporteer enige kwaliteits- of nakomingskwessies onmiddellik aan bestuur.

Pos Vereistes:

• Kwalifikasies: Diploma in Kliniese Ingenieurswese, BTech in Elektronika, of soortgelyk.

• Ervaring 💼: Minimum 2-3 jaar ervaring in elektronika, verkieslik met ervaring in gesondheidsorgmasjinerie.

• Vaardighede: Rekenaarvaardig met vaardigheid in relevante sagteware en stelsels. Vermoë om met diagnoseerhulpmiddels te werk en kalibrasie te handhaaf.

• Vervoer 🚗: Eie vervoer en geldige bestuurslisensie.
  

• Persoonlike Eienskappe 🌟: Sterk kommunikasievaardighede, oplossingsgerig, en bereid om die ekstra myl te loop om kliënttevredenheid te verseker.

Gunstige Vaardighede:

• Probleemoplossing 🧠: Sterk analitiese vaardighede en die vermoë om tegniese probleme doeltreffend op te los.

• Kliëntediens 🤝: 'n Kliënt-gerigte benadering met 'n verbintenis om sterk verhoudings te bou.

• Aanpasbaarheid 🔄: Vermoë om aan te pas by nuwe omgewings en veranderinge in die bedryf.

• Spanwerk 🤗: 'n Samewerkende spanlid wat ander ondersteun en kennis deel.

💡 Is jy gereed om 'n werklike impak in die gesondheidsorgmasjineriebedryf te maak? Aansoek doen – ons wil jou ontmoet! 🚀
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