Location:Sandton, Johannesburg (Office-based / Hybrid / Remote — adjust as needed)

Employment Type: Full-time

Compensation: Base salary + performance-based incentives

About the Company:

We are a quantitative AI trading firm operating in the financial markets. We provide investors with access to a fully automated, AI-powered quantitative trading system, delivered as a structured trading service supported by systematic execution and risk management.

As part of our expansion, we are building a high-efficiency investor acquisition operation that leverages live streaming and online platforms to engage potential clients at scale.

Role Overview:

The Live Sales Support & Outreach Coordinator supports our online sales and investor acquisition team by managing live stream interactions, increasing online visibility, identifying interested prospects, initiating conversations, and coordinating office visits for qualified individuals.

This role is not a closing or sales role.

Your responsibility is to create exposure, source and qualify leads, and route potential clients to our ground sales team, allowing closers to focus purely on conversion.

This is a fast-paced, execution-focused role combining live stream support, proactive outreach, and lead coordination.

Key Responsibilities:

Live Stream Support

Monitor live streams (e.g. TikTok Live) in real time

Manage live chat, pinned messages, and FAQs using approved responses

Identify high-intent viewers and initiate direct messages

Support live hosts during sessions to ensure smooth engagement

Online Outreach & Exposure

Actively follow, add, and engage with potential users on relevant platforms

Comment on relevant posts and discussions to increase visibility and awareness

Initiate professional, compliant conversations with potential prospects

Promote live sessions and online engagement organically

Lead Qualification & Coordination

Ask basic qualifying questions (location, availability, interest level)

Arrange and coordinate office appointments for qualified prospects

Follow up with prospects before and after live sessions

Maintain accurate records of leads, conversations, and appointments

Coordinate closely with online sales reps and ground sales teams

What This Role Is NOT:

Not a sales or closing role

Not a content creator or influencer role

Not a marketing strategy role

Not a passive administrative position

Requirements:

Comfortable communicating via chat, comments, and direct messages

Strong written communication skills

Highly organised and detail-oriented

Able to multitask during live sessions

Proactive and comfortable initiating outreach

Fast response time and sound judgment

Comfortable working in a structured, performance-driven environment

Willing to follow scripts, guidelines, and escalation rules strictly

Experience in live moderation, online outreach, community management, appointment setting, customer support, or sales support is an advantage, but not mandatory.

Who This Role Is For:

Individuals who enjoy behind-the-scenes execution and outreach

People who are proactive, disciplined, and process-driven

Candidates comfortable initiating conversations online

Team players who support closers rather than compete with them

What We Offer:

Clear role scope and expectations

Structured workflows, scripts, and guidelines

Performance-based incentives tied to exposure, leads, and appointments

Opportunity to grow into senior support, operations, or coordination roles

Exposure to a fast-growing online sales operation

Important Note:

This role requires strict adherence to approved messaging.

Team members must never promise returns, guarantees, or financial outcomes.

All investment explanations and closing are handled by the ground sales team.

Please submit your CV to this email:
admin@aurenix.ai