Key Responsibilities
•Provide first- and second-line desktop support to internal users, ensuring minimal downtime and effective resolution of issues.
•Maintain, monitor, and troubleshoot servers, networks, and core IT infrastructure, including Active Directory, virtualization platforms, and storage systems.
•Configure, manage, and support networking equipment (switches, firewalls, VPNs, routing protocols, VLANs, wireless access).
•Work alongside Trading Technology team in managing specialized financial systems, including bespoke applications and trading infrastructure.
•Ensure compliance with IT security, risk, and regulatory standards applicable to financial services.
•Perform system backups, patching, and disaster recovery testing.
•Monitor performance of critical systems, escalating issues proactively.
•Collaborate with internal teams and external vendors to implement new solutions and upgrades.
•Document processes, configurations, and incident resolutions for internal knowledge base.
Required Skills & Competencies
•Strong knowledge of Windows desktop and server environments (Active Directory, Group Policy, DNS, DHCP).
•Experience with networking concepts (TCP/IP, routing, switching, firewalls, VPNs).
•Familiarity with virtualisation platforms (Qemu, Hyper-V, or similar).
•Competence in troubleshooting hardware and software issues across multiple platforms.
•Understanding of cybersecurity best practices in a financial services environment.
•Excellent problem-solving skills and the ability to prioritise in high-pressure situations.
•Strong communication skills with both technical and non-technical stakeholders.


Qualifications & Experience
•Degree/Diploma in Information Technology, Computer Science, or equivalent work experience.
•3–5 years of experience in a systems administration or IT support/infrastructure role.
•Relevant certifications advantageous:
o Microsoft (MCSA/MCSE, Azure Administrator)
o Cisco (CCNA/CCNP)
•Previous experience in financial services or trading environments highly beneficial.