Role Purpose

The Technical Software Consultant is responsible for supporting the analysis, configuration, implementation, and maintenance of off-the-shelf software solutions for public transport systems.

This role works closely with internal teams and client stakeholders to design, configure, test, integrate, and support complex public transport applications. The position plays a critical role in delivering reliable, compliant, and scalable Intelligent Transport System (ITS) solutions, while acting as a customer-facing technical advisor throughout the project lifecycle.

Key Responsibilities

Software Analysis & Configuration

Analyse customer and prospect public transport application requirements and translate them into functional and technical configurations.
Design, redesign, and configure complex public transport software applications, identifying optimisation opportunities and required modifications.
Implement, configure, and maintain software applications and system programs in line with project specifications.

System Testing & Quality Assurance

Perform all system testing activities, including internal testing and user acceptance testing (UAT).
Support simulator testing, quality control, and configuration control activities in collaboration with internal teams.
Ensure solutions meet defined functional, technical, and operational requirements.

Integration & Development

Manage the specification, design, development, and testing of integration gateways.
Design and develop third-party integration protocols where applicable.
Identify and apply opportunities where AI can optimise implementation, configuration, and development processes.

Documentation & Knowledge Transfer

Prepare, maintain, and update all user and system documentation, including design specifications and test documentation.
Develop software operating manuals, installation procedures, and test plans.
Participate in active skills transfer initiatives to transfer application knowledge to clients and third-party partners, including local partners.
Contribute to the development and maintenance of user training manuals, standards, and procedures.

Troubleshooting & Support

Diagnose application malfunctions, determine root causes, and implement corrective actions.
Provide technical support during implementation, integration, testing, and post-deployment phases.

Stakeholder & Client Engagement

Act as a customer-facing technical consultant, working closely with client stakeholders to deliver end-to-end ITS implementations, integrations, and testing.
Collaborate with cross-functional teams to ensure seamless solution delivery across projects.

Operational Support

Undertake any other reasonable tasks aligned with training, skills, and role requirements as requested.