A prominent IT support and services company offering fully managed IT support, network infrastructure, cloud solutions, and cybersecurity services to various industries is seeking a Level 3 Engineer who will be responsible for managing complex hybrid cloud environments, hardening network security, and leveraging AI-driven tools to ensure high-performance infrastructure and compliance for a diverse client base.

Responsibilities:

• Advanced Infrastructure & Cloud: Design, optimize, and manage hybrid cloud environments (AWS, Azure, VMware) and intelligent networking systems.

• Cybersecurity & Threat Intelligence: Lead threat detection, incident response, and the integration of AI-based security tools (SIEM, endpoint protection).

• Compliance & Risk: Implement and audit controls for GDPR, SOC 2, ISO 27001, and NIST frameworks.

• L3 Technical Support: Resolve high-level escalations regarding routing/switching (BGP, OSPF), firewalls (Cisco ASA, Palo Alto), and VPNs.

• Automation & Optimization: Deploy Zero Trust and SD-WAN architectures; automate repetitive tasks via Python, Bash, or Ansible.

• Strategic Leadership: Mentor Tier 1/2 staff, manage vendor relationships, and lead large-scale IT transformations.

• Networking: Expert-level routing, switching, and SD-WAN.

• Security: Strong hands-on with IDS/IPS, SIEM (Splunk), and vulnerability assessments.

• Cloud/AI: Proficiency in cloud platforms and exposure to ML frameworks (TensorFlow/PyTorch) for predictive analytics.

• Documentation: Maintain rigorous runbooks, incident reports, and ISO 27001-compliant network diagrams.

• Education: Bachelor’s degree in IT, Computer Science, or a related field.

• Experience: 7+ years in network/security roles, with at least 5 years in L3 support.

• Core Certifications: CCNA/CCNP and CompTIA Security+.

• Preferred Certifications: CISSP, CISM, CCIE, or CEH.

• Availability: Participation in a 24/7 on-call rotation for critical outages.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to itcareers@hireresolve.za.com