Key Performance Indicators (KPI’s)

Health, Housekeeping and Safety
Customer Service
Develop relationships with new and existing clients
Introducing products to clients
Client retention
Internal Sales Administration & Quality
New business and Marketing
Administration

Health, Housekeeping & Safety:

Ensure discipline and adherence to the established environmental and safety policy and procedures.
Ensure that the highest housekeeping standards are maintained.
Identification of unsafe working conditions (risks) and reporting to relevant people.
Keeping minutes of Health and Safety meetings

Customer Service:

Ensure that all communications with customers are carried out promptly in a professional manner.
Attend to customer queries, promptly and professionally.
Ensure that correct supply lead times are communicated to customers.
Communicate order status to customers as and when expected
Liaise with other production departments, PS/ FA for progress reports daily.
Annual/ Periodic Updating of pricelists on Pastel

Develop relationships with new and existing clients:

Regular (Weekly) visits to build relationships with customers
Building relationships with existing clients that seem to be dormant
Maintaining good rapport with customers after the sale to ensure long-term business
Regular touching base with customers to understand how things are going and how you can help
Ensure to follow up with leads a second time

Introducing products to clients:

Introducing current and new company products to current and new potential clients
Networking

Client retention:

To contact leads that the internal sales team provide on a weekly basis
Check customer volume monthly
Report on customer volume, including reasons for increases or declines. Ensure that the internal sales department provides you with the names of customers that have been lost and dormant

Internal Sales Administration and Quality:

Assist with planning/ co-ordination for the obtaining of new business.
Contact any prospective customers to promote sales.
Contact existing customers for f/up of new orders.
Provide accurate quotes to customers, & keep records of quotes, in accordance with the approved method. FM
Follow-up quotes for approval of order, report any reasons for non-approval. FM
Ensure customers are aware of our trading terms. I.e. Min Order Quantities/ Services/ Lead Times/ Pricing & Deliveries.
Ensure that overall care and attention to detail of customer orders is obtained, and specific requirements are taken, to achieve total customer satisfaction with receipt of or delivery of their order.
Process and enter approved customer purchase orders into Pastel. Sales Order created and copied to Production
Send sales order confirmation to customers, e-mail/ fax/ WhatsApp
Ensure approval/ Deposit is obtained when/ if required before notifying production.
Work together with FM & Stores on implementing a material requirement plan; to be reviewed quarterly.
Filing of all orders/ approved method.
Ensure all orders and additional customer instructions are completed correctly and communicated to Production clearly/ accurately

New business and Marketing:

Cold Calling for new Business
Ensure monthly sales targets are being met
Keep social media updated
Creative Ideas on new ways to market