Position Overview

BSS solutions for billing and customer care domain

L1 /L2 Engineers- Support and Services

Will be a member of MSO support team.

He should be able to manage the Tecnotree Applications.

He should be able to communicate well with the customer.

He must regularly communicate with Offshore/Onsite for Reporting Purposes and to Provide On-Time Resolution.

Ready to travel to customer sites.

Essential Job Functions /

KRA’s

®    Problems/Issues/Defects Recording and Dissemination

®    Diagnostics of Problems/Issues/Defects

®    Ownership of Problems/Issues/Defects Ticket until Resolution

®    Problems/Issues/Defects Analysis

®    Follow-up and Resolve Problems/Issues/Defects within SLA

®    Workaround, Corrective Fixes, Removal of Data Errors

®    Application Maintenance

®    Provide necessary Application log to L3/SME & all required support to diagnose a reported problem

®    Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers

®   Pro-Active Communications (internal and external)

®    Bill run execution and Support

®   Deployment Support

®   UAT and Post-Production testing support.

®   Flexibility to work in shifts.

Required Skill Set

Telecom BSS Knowledge, SQL, MongoDB Query Language, Cassandra DB, MYSQL, UNIX, Web Logic/Java Basics.

Good Analytical Skills

Knowledge on Shell scripting

Knowledge on Rancher and Docker is an advantage.

Experience Level / Years of Experience

0-4 yrs

Minimum Qualification / Education

Bachelor’s degree in computer science or equivalent
Knowledge of Service offering
Knowledge of BSS operating procedures, CRM and Billing