We are seeking a dynamic and experienced Operational Duty Manager to lead and coordinate all resort operations during assigned shifts. This pivotal role ensures seamless execution across Gaming, Hospitality, Security, Surveillance, and Promotions, while upholding service excellence, compliance, and operational efficiency.

Key Responsibilities:

• Lead shift operations across multiple departments, ensuring service delivery and guest satisfaction.
• Act as the primary escalation point for guest complaints and service recovery.
• Drive loyalty programme engagement and VIP guest experiences.
• Manage workforce deployment, shift briefings, and performance monitoring.
• Ensure compliance with regulatory, safety, and internal control standards.
• Oversee shift-specific functions in Gaming, Hospitality, Security, or Events.