Hyundai Automotive South Africa is seeking an Automotive Warranty Administrator to provide administrative support by accurately and timeously processing warranty transactions in line with predefined work objectives and agreed standard operating procedures.
 

KEY RESPONSIBILITIES

1. Warranty Processing & Compliance

• Capture, process, and administer warranty claims in OEM systems in line with OEM standards and documentation requirements.

• Ensure accuracy, completeness, and correct costing of all warranty documentation.

• Vet source documents to validate final claim data prior to dealer payment.

• Maintain and update the warranty grid, warranty WIP, and age analysis.

• Manage first-approval rates and follow up on denied or rejected claims.

• Ensure timely destruction of parts and maintenance of warranty storerooms per OEM standards.

• Identify operational issues, apply known solutions, and escalate unresolved matters.

• Support internal and external warranty audits and ensure audit readiness.

• Provide technical and administrative support to dealers/importers regarding claim handling.

2. Financial Control

• Ensure accurate warranty-related financial transactions in line with approved policies and procedures.

• Maintain proper documentation to support clean warranty audits and prevent non-payments.

• Verify warranty financial entries on systems and monitor claims to completion.

• Report inefficiencies impacting costing or payments and support corrective actions.

• Execute work efficiently to improve turnaround times and reduce delays.

3. Client & Stakeholder Engagement

• Deliver effective, customer-focused service that meets or exceeds internal and external customer expectations.

• Liaise professionally with dealers, OEMs, and internal stakeholders using approved communication channels.

• Communicate proactively regarding delays, disruptions, or claim issues.

4. People & Development

• Participate in learning initiatives to enhance skills and work quality.

• Actively demonstrate and uphold company values.

• Support team effectiveness through collaboration, guidance, and knowledge sharing where required.
  

COMPENTENCIES

1. Behavioural Competencies

• Strong customer orientation with timely, respectful, and responsive communication.

• Effective problem-solving, decision-making, and escalation judgment.

• Ability to work collaboratively in diverse teams and across stakeholders.

• Resilient, adaptable, and able to manage interruptions and feedback constructively.

• Strong planning, organisation, and workload management skills.

• Accountability for quality outputs, timelines, and performance targets.

• Ethical conduct, confidentiality, and integrity in all work activities.

2. Technical & Functional Competencies

• Proficient in clerical and administrative warranty processes.

• Strong computer literacy (operating systems, office applications, file management, systems navigation).

• Ability to supervise or provide specialist support for warranty submissions and inspections.

• Capable of analysing warranty data, compiling reports, and escalating trends or risks.

• Understanding of productivity, quality management, organisational excellence, and customer-centric service delivery.

• Strong numerical and analytical skills, including verification and validation of data.

MINIMUM EXPERIENCE

2 - 3 years' experience in a similar environment

Minimum Qualification

Higher Certificates and/or Advanced National (Vocational) Certificates
technical qualification.

Minimum Requirements:
Demonstrate Computer Literacy (MS Office; Internet and email) at intermediate level.