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Customer Service Representative

Johannesburg
Salary: Market Related
Job Type: Permanent
Sectors: Sales Telecommunications
Reference: 169025

Apply before Feb 11 2026 | 9 Days left

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External Application

Vacancy Details

Employer: Moladira Skills

Role Overview
We are seeking a dedicated and personable Customer Service Representative to join our dynamic team in the fibre industry. The ideal candidate will be responsible for providing exceptional support to our customers via chat platforms, email, and occasional phone interactions. This role is crucial in ensuring customer satisfaction, retention, and the overall positive perception of our brand.

Key Responsibilities

Customer Interaction:
- Respond promptly to customer inquiries through chat platforms, ensuring a high standard of professionalism and accuracy.
- Provide technical support and troubleshooting for fibre-related services and equipment.
- Escalate unresolved issues to technical teams or higher management as necessary.
Issue Resolution:
- Diagnose and resolve connectivity issues, account discrepancies, and other service-related concerns.
- Track and follow up on customer complaints, ensuring a timely resolution.
Knowledge Sharing:
- Educate customers about product features, pricing, and promotions.
- Assist customers with setup instructions and user guides for fibre services.
Documentation:
- Maintain accurate and detailed records of customer interactions in CRM systems.
- Provide feedback and suggestions for improving customer service processes and tools.
Collaboration:
- Work closely with the technical and sales teams to ensure customer needs are met.
- Share customer feedback with relevant departments to improve service delivery.

Qualifications and Experience

Education:
- High school diploma or equivalent. A degree or certification in a relevant field is a plus.
Experience:
- Minimum 1-2 years of experience in customer service, preferably in the telecommunications or fibre industry.
- Experience providing customer support via chat platforms is essential.
- Basic understanding of fibre internet technology and networking concepts is advantageous.
Skills:
- Excellent written and verbal communication skills.
- Proficient in using chat and CRM software.
- Strong problem-solving and multitasking abilities.
- Ability to work under pressure and maintain a positive attitude

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About Moladira Skills

Historical Footprint
Moladira Skills, founded in 2016 by Douglas James, emerged from his extensive expertise in the Flexible Recruitment and Skills Development sectors. With a notable background at companies like Kelly Group, Douglas played a pivotal role in devising and implementing innovative sourcing strategies for our corporate clientele, aligning with evolving labor regulations.

Having honed his experience in labor-intensive domains such as call centers and corporate accounts, Douglas recognized significant opportunities to enhance employment creation and bolster organizations. Moladira Skills strives to support companies on their path to sustainability and growth within the SMME and Informal Markets, offering flexible commercial solutions that align with their aspirations.

Who are we?

Pronounced - Molā-Deera or simply Molādira,
the name which belongs to the founder of the agency's late grand mother who had many good qualities and principles which can relatively be found in the Company today.

Moladira Skills is a recruitment and HR administration agency who value convenience and quality people.

What we stand for
Mission
Our Mission is to accelerate the time to fill roles, accelerate the increase in new opportunities for the unemployed and stimulate SMME Growth through leveraging legislation.

Vision
Our Vision is to be part of the many organizations that is making a meaningful contribution to increase the number of REAL/NEW job opportunities through various programmes with the SMME’s and informal sector.

Values
Being Human, Ownership & Accountability, Life Long Learning, Innovation and Flexibility, To Give, To Do and Be better, Authenticity, Engagement