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Administrative Assistant: Service & Repair Division

Somerset West
Salary: Market Related
Job Type: Permanent
Sectors: Admin
Reference: SW006105/CL

Apply before Mar 01 2026 | 27 Days left

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External Application

Vacancy Details

Employer: Helderberg Personnel cc

ADMINISTRATIVE ASSISTANT: REPAIRS & SERVICE DIVISIONStrand (Helderberg): My client, a well-established air-conditioning and ventilation company is seeking an experienced Administrator: Repairs & Service Division to support the Service & Repairs Manager and ensure the smooth and efficient operation of the division.

Purpose of the Role: To provide comprehensive administrative support to the Repairs & Service Division by coordinating repair activities, maintaining accurate records, supporting technicians and clients, and ensuring efficient service delivery in line with company standards

Key Responsibilities Include But Are Not Limited To

Logging and tracking all repair and service requests
Coordinating with technicians and clients to schedule repairs efficiently
Communicating with clients and internal teams regarding job status and expected completion times
Processing quotations, purchase orders, and invoicing
Maintaining and updating repair and service tracking sheets on a daily basis
Ordering and managing repair parts and consumables as required
Preparing reports relating to repair and service activities
Processing warranty claims
Ensuring compliance with safety and quality standards
Handling all administrative tasks related to the Repairs & Service Division, including filing and correspondence

Criteria

Minimum of 5 years’ experience in an administrative role within a client service–driven environment
Strong administrative and organisational skills
High attention to detail
Strong problem-solving ability
Excellent client service orientation with a sense of urgency
Clear and professional communication skills
Fluent in English and Afrikaans, spoken and written
Must reside in the Somerset West / Helderberg surrounding area

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.