Key ResponsibilitiesDeliver personalised, discreet service to VIP and high-profile guestsAssist with unpacking, packing, laundry handling, and wardrobe managementArrange private dining, spa bookings, excursions, and personal errandsProvide in-room F&B service including refreshments, turndown, and minibar checksCoordinate with housekeeping, front office, concierge, and kitchen to ensure seamless guest experienceHandle guest complaints or special requests with professionalism and urgencyMaintain confidentiality and uphold the highest standards of guest privacyMaintain a clean, well-organised, and welcoming environment in suites and private areas

Requirements

• Minimum 2–3 years’ experience as a Butler or Guest Liaison in a 5-star hotel, lodge, or private household (essential)
• Impeccable grooming, communication, and interpersonal skills
• Ability to anticipate guest needs and exceed expectations
• Fluent in English (additional languages a plus)
• Trained in etiquette, protocol, and silver service
• Discreet, reliable, and service-oriented
• Physically fit, able to work long hours, including weekends and evenings
• Driver’s licence and own transport (advantageous)
• Knowledge of Cape Town / Hout Bay attractions and services (preferred)