Service Advisor Kia South Africa (Pty) Ltd - IMFRG - Fourways

Sandton
Salary: Market Related
Job Type: Permanent
Sectors: Automotive Management
Reference: 168692

Apply before Feb 05 2026 | 4 Days left

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Vacancy Details

Employer: Motus Corporation

Job Description:

The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.

Specific Role Responsibilities:

To deal with all customers and coordinate service work and time
To act as liaison between service customers and dealership
To promote the sales of labour and parts
Maintain service appointment list
Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy
Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time
Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs)
Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions
Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs
Settle customer complaints promptly
Explain to the customer work performed and parts replaced when presenting the invoice
Inform the Service Manager about trends in customer appointments, and shop performance
Inform the sales department of the customers intention or possible intention to trade or sell
Perform test drive after completion of repairs if necessary
Attend training that the distributor provides for Service Advisor
Maintain neat and tidy appearance for greeting customer
Develop communication skills to reinforce customer relationship
Conform to warranty policies
Keep on top of work in progress
Cash outstanding

Qualification and Experience:

Matric Certificate
3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge
Kia brand background would be an added advantage

Skills and Personal Attributes:

Occupational Health and Safety
Trust and Integrity

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About Motus Corporation

Motus is a multi-national provider of automotive mobility solutions and vehicle products and services, delivering 77 years of steady growth and reliable value creation. Our leading market presence in South Africa is enhanced by selected international offerings in the United Kingdom, Australia, Asia and Southern and East Africa.

Motus employs over 20 000 people globally and is a diversified (non-manufacturing) business in the automotive sector. Motus is South Africa’s leading automotive group, with unrivalled scale and scope across the automotive value chain.

Motus offers a differentiated value proposition to OEMs, customers and business partners with a business model that integrates our four business segments: Import and Distribution, Retail and Rental, Mobility Solutions and Aftermarket Parts, providing multiple customer touchpoints that support resilience and meet customers’ mobility needs across the vehicle ownership cycle.

Motus has long-standing importer, distribution and retail partnerships with leading OEMs, representing some of the world’s most recognisable brands. We provide automotive manufacturers with a highly effective route-to-market and a vital link between the brand and the customer throughout the vehicle’s lifecycle. In addition, we provide accessories and aftermarket automotive parts for out-of-warranty vehicles and the Mobility Solutions segment sells value-added products and services to customers, including non-insurance and insurance products, consumer mobility solutions, and fleet services.