Job Title: Growth Manager - Key Accounts

Department: Commercial
Location: Cape Town / Hybrid

Role Overview

We are looking for a strategic and customer-obsessed Growth Manager-Key Accounts to own and grow our most valuable enterprise relationships. As a KAM, you’ll be responsible for building long-term partnerships with existing clients, driving revenue growth, identifying upsell/cross-sell opportunities, and ensuring client satisfaction and retention. You will work closely with Sales, Product, Customer Success, and Marketing teams to deliver tailored solutions and measurable outcomes to our clients.

Key Responsibilities

Account Management & Growth

• Own the commercial relationship with a portfolio of enterprise clients
• Develop and maintain strong, multi-level relationships within each client organisation
• Lead strategic account planning, QBRs, and contract renewals

Sales & Revenue Expansion

• Identify and close upsell and cross-sell opportunities
• Meet or exceed quarterly and annual revenue growth targets
• Collaborate with internal teams to develop and deliver tailored proposals

Client Experience & Retention

• Ensure clients are realising business value and ROI from our solutions
• Proactively resolve issues and track account health
• Partner with Customer Success and Product to ensure client needs are met

Reporting & Insights

• Maintain accurate records in CRM (e.g., HubSpot, Salesforce)
• Report on pipeline, forecasts, and account health metrics
• Provide market and client insights to influence product and sales strategy

Required Skills & Experience

• 4–7 years of B2B Sales or Account Management experience, ideally in fintech, SaaS, or financial services
• Strong relationship-building and negotiation skills
• Proven ability to grow accounts and exceed sales targets
• Understanding of payments, APIs, or digital financial products a strong advantage
• CRM and sales tools proficiency (HubSpot, Salesforce)
• Excellent communication, commercial acumen, and presentation skills