Reservations Agent

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Hospitality
Benefits: Company medical aid and provident fund contribution
Reference: SW006096/CL

Apply before Mar 06 2026 | 28 Days left

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Vacancy Details

Employer: Helderberg Personnel cc

RESERVATIONS AGENT – LUXURY 5-STAR HOTEL & SPACape Town | Iconic Property | Career-Building RoleStep into the world of refined luxury and exceptional guest experiences.An award-winning 5-star Hotel & Spa in Cape Town is seeking a polished and service-driven Reservations Agent to join its high-performing team. This is an exciting opportunity for someone who enjoys working with discerning international guests and takes pride in delivering seamless, personalised service from the very first interaction.

Purpose of the Role: Responsible for the accurate and professional handling of all reservation enquiries and bookings, ensuring optimal occupancy, revenue support, and a seamless guest experience in line with the standards of a luxury hotel environment

Key Responsibilities Include but Are Not Limited To

Responding to reservation enquiries from guests, travel agents, and online platforms via telephone, email, and reservation systems
Capturing, updating, and maintaining accurate reservation records including confirmations, amendments, and cancellations
Providing accurate information on room types, layouts, rates, packages, and inclusions
Monitoring availability levels and communicating constraints or changes to the Reservations Manager
Processing deposits, pro forma invoices, and relevant reservation documentation
Ensuring reservation information is accurately communicated to the front office and relevant departments
Managing booking channels in line with availability and operational requirements
Handling guest correspondence professionally and within required response times
Supporting group and special booking requests and liaising with internal stakeholders as required
Maintaining confidentiality and upholding service excellence at all times

Criteria

Post matric qualification
Minimum 2 to 3 years’ experience as a Reservationist within a luxury hotel or similar environment
Strong working knowledge of Opera and MS Office
Excellent administrative, organisational, and attention to detail skills
Ability to work accurately under pressure and during peak periods
Professional communication skills with a guest centric approach
High level of integrity and discretion
Well presented, service driven, and team oriented
Must reside in or within close proximity to the Cape Town Southern Suburbs

Candidates who meet the above criteria and are passionate about luxury hospitality are invited to apply

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About Helderberg Personnel cc

Based in Somerset West, Helderberg Personnel was established in 1998. The company initially started doing placements in the Helderberg Basin and over the years expanded nationally. Our background has proved to be invaluable in providing a high standard of recruitment, screening, evaluation and placement of candidates.

Our Value proposition:
The true value proposition of the Helderberg Personnel brand is our commitment to attending to our clients’ needs, culture and values and to ensure that, through comprehensive interviews with candidates, the overall match is determined to ensure a long term relationship. The identity of the client remains confidential at all times. We understand that our function is to ensure that the candidate must become a strategic partner to a business instead of a mere employee. Helderberg Personnel has achieved a steady growth over the last years and we have evolved into one of the leading agencies in the region. We have made placements cross functional, cross industry and up to senior management level.