Job Description – Sales Administrator

Position:                  Sales Administrator

Department:            Sales

Location:                 Johannesburg

Reporting to:           Regional Sales Manager

Employee Type:       Permanent

Purpose of the job

To provide secretarial and administrative support to the Regional Sales Manager, management team and their department.

Key Responsibilities: -

 
Information Reporting

• Inform line management on a regular basis of the status of work in progress.
• Identify the purpose of relevant reports/required information and establish appropriate source to be utilised for gathering information.
• Adhere to the administrative procedures and processes utilising the available technology
• Prepare and submit relevant reports/information timeously to all stakeholders.
• Ensure that accurate records are updated and maintained, investigate out of line situations, and take appropriate action to rectify problem areas.
• Provide accurate feedback to relevant stakeholders on required information.
• Consolidation of reports

Customer / Stakeholder Relationship Management

• Source appropriate resources for resolving customer enquiries/complaints.
• Respond professionally to all internal and external customer queries regarding product and/or services offered and redirect customer queries where necessary.

Service Delivery Improvement

• Coordinate reporting on Sales KPIs
• Fulfil sales admin functions as per requirements of the sales team
• Complete support paperwork for sales team, i.e., RTV trackers, out of stock templates, promoter feedback, reporting, et cetera
• Arrange meetings as required and ensure the minute taking and distribution thereof
• Relevant administrative tasks required

People Management

• Manage own personal development through performance management, IDP and talent management processes. Request training and feedback on performance and strive to improve based on these interventions.
• Take personal responsibility for all issues facing the department, work as a team.
• Communicate with your line manager regularly and make recommendations on improving efficiencies in the department.

Leadership and Culture

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
• Adhere to and live the company's values.
• Be an active participant and ambassador in all culture initiatives and activities.
• Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
• Contribute positively to create a harmonious working environment for all team members.
• Build meaningful connections with all stakeholders.

Competencies

• Attention To Detail
• Information Search
• Open & Effective Communication
• Problem Solving
• Performance Focus
• Planning & Organising

Requirements / qualifications:

• Grade 12
• Additional qualification e.g., secretarial diploma, administrative diploma an advantage.
• Proven knowledge of MS packages Excel/Word/PowerPoint
• Intermediate to Advanced Excel: Non-negotiable
• Operates within regulated systems and procedures to standardised methodologies.
• Provides Functional clerical, administrative or functional trainee support under guidance & supervision.
• Able to perform a wide variety of clerical/Functional procedures which are clearly documented.
• Acts confidently & independently in supporting the Functional area.
• Possesses broad knowledge in the Functional area and training/on-job experience ensures effective contribution within an environment with straightforward procedures & policies.
• Systems must be understood before decisions made in well-established situations.
• Operate unguided in supporting the Functional sub-function.
• The emphasis is on timeous and accurate in-house service delivery.