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IT Technical Support Specialist - Admin

Brackenfell
Salary: Market Related
Job Type: Permanent
Sectors: Retail Sales
Reference: 168308

Apply before Feb 04 2026 | 7 Days left

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Vacancy Details

Employer: Brights Hardware

Purpose: The primary purpose of an IT Technical Support Specialist is focusing on hardware and to
ensure efficient functioning, maintenance, and deployment of hardware resources within
an organisation's IT infrastructure.

KEY RESPONSIBILITIES:

Hardware Management: The IT Technical Support Specialist is responsible for managing and maintaining the organisation's hardware assets, including computers, servers, networking equipment, peripherals, and other devices.
Hardware Maintenance: Diagnose, troubleshooting, and resolve hardware issues to ensure uninterrupted operations. This involves conducting regular maintenance, updates, and repairs to optimize hardware performance and longevity.
Hardware Deployment: The specialist facilitates the deployment of new hardware resources across the organisation. This includes configuring systems, installing necessary software, and ensuring compatibility with existing infrastructure.
Inventory Control: Maintain accurate records of hardware inventory, tracking asset locations, configurations, and usage. This helps prevent asset loss, streamline procurement processes, and ensure compliance with licensing agreements.
User Support: Provide technical assistance and support to end-users encountering hardware-related problems or inquiries. This involves responding to service requests, troubleshooting issues, and guiding users on proper hardware usage.
Security Compliance: Enforce security protocols and best practices to safeguard hardware assets against unauthorized access, data breaches, and cyber threats. This includes implementing encryption, access controls, and security updates.

REQUIREMENTS:

Matric or equivalent
Information Technology qualification NQF aligned (Higher Certificate / Diploma of Degree)
N+ & A+ qualification
3 Years experience in design and management of IT networks
3 Years experience in the Retail Industry (Hardware Retail Advantages)
Kerridge system experience (Preferrable)
Experience using Microsoft 365
Brights Induction (service excellence)
Ability to handle pressure, strong leadership skills to manage projects & teams.
Ability to communicate clearly & effectively (verbal & written) at all levels.
Problem solving skills and handling all escalated and complex management queries.
Planning, time management, and organisational skills
Ability to meet deadlines/milestones.
Ability to manage business expectations
Ability to coach and mentor teams
Professional work ethics
Strong decision-making skills
Have a high level of accuracy

Kindly note that if you are not contacted within 2 weeks after the closing date, please consider your application unsuccessful.

We are committed to having staff that reflect the diversity of our nation we will conduct our recruitment and appointments in line with the Company’s equity targets and we are committed to improving our positions. The Company reserves the right to make changes to these terms and conditions at any time and for any reason.

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About Brights Hardware

Brights Hardware was founded in 1971 by Mr. and Mrs. Luis as a General Dealer specialising in electrical contracting and repairs. Through the years, the business has grown into a multi-faceted outlet for all one’s building material and hardware needs. Since opening the first warehouse in Stikland, Cape Town in 1995, Brights has expanded considerably with the first franchisee store in Plattekloof in 2006 and a store in Blackheath in 2009. In this same year, Northern Trusses was incorporated into the Brights Group, and renamed to Brights Trusses.

Further expansion continued with the opening of a store in Uitzicht, Durbanville at the end of 2011, one in Langebaan in April 2012, and a big store in Montague Park at the end of 2013.

Today, Brights is owned and operated by the Luis children, their spouses and Brights staff members who are shareholders. Mrs. Luis, still part of the business as Founding Director, has devoted her time to the training and upliftment of Brights staff.

The late Mr. Luis, who passed away in 1998, is remembered as a leader with a great vision and tons of energy – earning him the title of “Bright Spark” in the family. This “spark” was captured in real-life by his daughter, Marina, who created “Sparky” for her pen pals when she was younger. The very same “Sparky” is still part of the company logo to this day.

“Our challenge has remained the same since our doors opened in 1971 – to maintain the highest standard of service to our customers by living our motto that “Brights is more than just a Hardware store” says Mrs. Luis (Brights Founder).