JOB DESCRIPTION:

M-Sure is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. M-Sure aims to creatively solve problems and add value to people by ensuring Mobility for Good.

M-Sure forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry, where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3 Customer Champions.

M-Sure is seeking to employ a qualified and experienced Product Specialist. The successful candidate will join a dynamic and highly skilled Product Team.

If you are seeking an exciting and rewarding opportunity, then this is the career journey you’ve been waiting for.    

The successful candidate will report directly to the Product Team Leader

Key Purposes

The Product Specialist is responsible for supporting, managing, and enhancing insurance products throughout their lifecycle.

The candidate will evaluate product performance, manage product-related documentation, conduct system testing, collaborate with cross-functional teams to support product development, launches, and ongoing enhancements.

The role also serves as a subject matter expert for internal and external stakeholders on product features, customer documentation and regulatory requirements.

EXPERIENCE & KNOWLEDGE REQUIRED:

• Grade 12
• NQF5 qualification will be advantageous
• Minimum of 2-3 years’ experience in a product manager/analyst/specialist role, within the insurance industry
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Visio)
• Exposure to call centre or intermediary sales environments
• Suite (Excel, Word, PowerPoint, Outlook, Visio)
• Exposure to call centre or intermediary sales environments
  

Key Skills & Competencies

• Strong analytical and problem-solving skills with close attention to detail and numeracy
• Excellent organisational and multitasking abilities
• Strong written and verbal communication skills, with the ability to present complex information clearly
• Ability to work collaboratively in a team environment
• Ability to work with minimal supervision
• Proven ability to manage multiple priorities and deadlines

Technical & Professional Requirements

• In-depth understanding of insurance products, market trends, and regulatory requirements
• Proficiency in insurance policy administration systems
• SQL proficiency will be advantageous
• Experience in product and customer documentation management

• Analyse product performance data to identify trends, risks, and opportunities for improvement
• Assist in the design, development, and enhancement process of insurance products, including policy features, coverage options, and pricing structures
• Manage product life cycles
• Collaborate with marketing and sales teams to identify customer needs and support product launches
• Validate and maintain product information on Policy Administration Systems (internal and external)
• Validate customer documentation changes on internal and external systems
• Review and link customer documents and letters to product-specific packages
• Maintain and update customer documentation, including:
  • Policy terms and conditions
  • Policy/Quote schedules
  • Disclosure notices
  • Customer letters and scripts
• Ensure accuracy and compliance across all product-related documentation
• Analyse complex product and operational data to support informed decision-making
• Interpret data relating to product performance, customer behaviour, and market trends
• Review and oversee divisional testing processes to ensure business requirements are fully tested
• Validate system changes related to product updates and customer documentation
• Ensure product changes are accurately reflected across systems and customer-facing materials
• Act as a subject matter expert on insurance products, policy wording, and regulatory requirements
• Collaborate with internal stakeholders, including underwriting, compliance, IT, marketing, and sales
• Assist internal and external partners with product-related queries
• Schedule and manage on-system and off-system tasks
• Monitor task completion to ensure adherence to service level agreements (SLAs)
• Manage multiple projects and priorities simultaneously
• Perform general Product Office administrative duties as required
• Keep records and deliverables orderly, up to date, and audit-ready when required
  

• Clear Criminal record
• Own and live up to the Company values
• Attend training initiatives to improve work quality and enhance own skills
• Own or reliable transport