Job Title: Administrator - Dealer Warranty

Company: Mercedes Passenger (MBPC Multi Rustenburg)

Job Type: Full-time

Job Summary:
We are seeking a detail-oriented and organized Administrator to manage dealer warranty claims and related administrative tasks. The ideal candidate will have excellent communication skills and the ability to work effectively with dealers, manufacturers, and other team members to ensure accurate and timely processing of warranty claims.

Key Responsibilities:
- Process warranty claims submitted by dealers in a timely and accurate manner
- Communicate with dealers and manufacturers to gather necessary information for warranty claims
- Maintain accurate records of warranty claims, including processing status and resolution
- Monitor warranty claim trends and provide recommendations for process improvements
- Coordinate with internal departments to address any issues or concerns related to warranty claims
- Assist in training dealers on warranty claim submission procedures and requirements
- Collaborate with finance department to ensure timely processing of warranty reimbursements
- Prepare reports on warranty claim processing and performance metrics for management review

Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred
- 2+ years of experience in warranty administration, preferably in the automotive industry
- Proficient in Microsoft Office applications, particularly Excel and Outlook
- Excellent communication and interpersonal skills
- Strong attention to detail and ability to multi-task in a fast-paced environment
- Knowledge of warranty policies and procedures
- Experience with warranty claim processing software (e.g. Dealer Management Systems) is a plus

This role offers the opportunity to work in a dynamic and collaborative team environment, supporting our dealers and ensuring customer satisfaction through efficient handling of warranty claims. If you have a passion for customer service and administration, we would love to hear from you. Apply now to join our team as an Administrator - Dealer Warranty.