Candidate Requirements

Please read the spec in detail

Administrate the full ordering process (sales invoices & quotes), telephone management, all customer related and internal enquiries.

Quotations on Pastel

Responsible for supporting the Sales Team by assisting with clerical and administrative processes and customer support.

Duties / Task:

-Processing of Sales Orders

-Courier Cost: to get quotes on all transport cost, then to confirm with an invoice to client.

-Inform COD clients upon receipt of orders of our payment requirements for the dispatching of stock.

-All back orders to be communicated via email to the procurement team and sales department for proper actioning processors

-Assist sales team with quotation enquiries for all existing and new clients.

-Assist with pulling of data for weekly reports and be familiar with compiling the reports for the weekly sales meeting with management.

-Office Support for sales team: Emailing or responding to enquiries such as Brochures/Data Sheets/ Certificates/quotations and orders

-Assist with the updating of customer information – customer register

-At all times comply with company policies, procedures, and instructions.

-Maintain office files and records according to the internal standards and procedures.

-Recommend new ideas and continue to seek ways to both contribute and improve to the organization’s goals and reputations.

-Enhance job knowledge by participating in educational opportunities.

-Contribute to team efforts by accomplishing related results as needed.

-Follow all reasonable instructions from management.

-Invoice preparation for Filing

-Follow up with Customers Daily, weekly & Monthly

-To assist with incoming calls from clients

-Contributes to team efforts by promoting and selling products and services in line with the current sales strategy

-Arrange for product samples or any marketing material that sales team will require for client visits or promotions.

-Process all web enquiries daily

Telephone Management

-Answer telephone calls, screen, and direct calls when receptionist is on Lunch and Teatime.

-Take and relay messages.

-Provide information to callers.

-Greet persons entering the organization if the receptionist is not available.

-Direct persons to correct destination.

-Deal with queries related to orders receipt / confirm delivery enquiries, etc.

-Ensure product knowledge and product pricing correctness.

-Assist if the caller just needs to place an order.

-Always assist with telephone calls if receptionist is not available and ensure you arrange availability/assistance if you will not be available yourself.

Operational Requirements

-Need to be proficient in excel and familiar with Evolution and or Pastel operating systems.

-Grade 12

- Valid Drivers and Own transport preferred

Email cv to marlene@servicesolutions.co.za