REPORTING TO THE CUSTOMER LIAISON SUPERVISOR
JOB FUNCTION:
Process incoming enquiries correctly and accurately using the Enquiry Review Procedure 
Prepare and send quotations to clients, accurately and timeously according to procedures 
Quotes and orders are correctly recorded on JDE and On-Base 
Quote conversions and open quotes are monitored and actioned as required 
Document control of multi-product tenders and send quotations for International clients correctly and accurately using Sales quote Procedure 
Contact with key stakeholders is maintained regarding possible orders or status of proposals 
Follow up with Clients and Frontline Sales personnel to obtain orders 
All major quotations and tenders are followed up on and feedback provided to management. 
Process incoming orders correctly and accurately using the sales order procedure
Orders are expedited on daily basis with production units and communicated to the customers. 
All queries/complaints are handled to customer satisfaction
Initiate, monitor and review SHEQSYS System – logging and investigating incidents and compliments. 
Prepare accurate and timeous reports, including:
o Quote status reports
o High value quote reports
o Open Job Status reports 
Preparation, typing and distributing of minutes, correspondence and emails as required
Daily production meetings are attended and feedback distributed 
Monitoring of Emails and answering phones for the department and frontline Engineers when not in the office 
Assisting frontline Engineers with quotes and queries when not in the office 
Queries on debtors book updates and expediting are handle to satisfaction 
Commercial queries are dealt with as required
LDN/LO approvals as per customer allocation