Our purpose is…

To change people’s lives through wellness. We are passionate about supporting people to lead healthy, fulfilled lives by providing a space where they can focus on their physical, mental and social well-being. Wellness can be confusing. We make it easy, honest, and welcoming for everyone.
Our mission is to deliver Social Wellness Club experiences that enable people to meet their personal wellness goals, through holistic physical, mental, nutritional and social wellbeing. At Virgin Active wellness is not just about fitness - it’s about creating real experiences that support members in their holistic health journey.
We provide a luxury wellness environment that fosters personal growth, community, and transformation. Our approach is accessible, inclusive, and built on the foundation of social wellness. We operate as a full-time onsite function - because we believe the best ideas come to life when we’re collaborating in person, sharing thoughts, and building together.

Our wellness offering is built on core pillars which define who we are and how we deliver on our promise:

1. Refreshing Real Experiences: Experiences that feel alive — no fake smiles, no dull workouts.
2. Real Guidance: Pro advice without the jargon.
3. Real Progress: Coaching made just for you, so it actually lasts.
4. Real Community: Everyone’s welcome, everyone belongs.
5. Real Innovation: Our app keeps you ahead of the curve — never behind.

Your Purpose…

Your Duties and Responsibilities...

Strategy & Vision

• Define and own the vision, strategy and roadmap for your product domain
• Use market, user and business insights to identify opportunities for improvement, innovation and differentiation
• Shape and evolve the commercial model of your domain including pricing, packaging and value proposition where relevant
• Ensure solutions are designed for global scalability and a consistent app experience across markets

Discovery & Product Definition

• Lead discovery with Design and Engineering to validate problems and shape solutions that are valuable, usable and viable
• Translate insight into clear product definition including user stories, PRDs and acceptance criteria
• Advocate for member experience while balancing scale, feasibility, cost and business value

Delivery & Outcomes

• Prioritise effectively, making smart trade-offs to deliver maximum value at pace
• Partner with Engineering to plan, execute and ship high-quality releases, removing blockers and enabling delivery momentum
• Track OKRs and product metrics, evaluate outcomes and iterate to maximise member and business impact
• Make smart use of core organisational platforms and technologies (for example CRM or loyalty) to amplify value within your domain
• Anticipate and manage key risks including data privacy, member trust and regulatory considerations

Collaboration & Ways of Working

• Work collaboratively across business functions and external partners to align initiatives and strengthen results
• Communicate clearly with stakeholders and senior leaders to drive transparency, alignment and informed decision making
• Ensure strong alignment with other product domains to minimise dependencies and reduce friction across initiatives
• Continuously improve product practices, tooling and ways of working within your squad and the wider product organization
• Contribute to building capability across the product community and champion the value of an empowered product model
  

• Experience managing a consumer-facing digital product or feature set end-to-end
• Comfortable moving between discovery and delivery — insight-led decision making
• Experience with product discovery tools & techniques (experiments, prototyping, testing)
• Strong analytical skills — able to interpret data and influence decisions
• Excellent communication — turning complexity into clarity for varied audiences
• Experience working in Agile, cross-functional teams (Product, Design, Engineering, Data)
• Curiosity, growth mindset, and a willingness to challenge assumptions
• Comfortable with ambiguity — able to bring structure where it doesn’t yet exist
• Empathy for members and an instinct for what drives behaviour
• Familiarity with modern product tools (e.g. Jira, Confluence, Figma, Firebase etc.)

We’d like you to have… (Attributes)

• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation

We’d love you to have… (additional skills)

• Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
• The ability to be agile.
• The ability to be collaborative.
• High Interpersonal skills (EQ)