ROLE PURPOSE

The Data Protection: Intermediate Engineer is responsible for the administration, support, and optimisation of enterprise data protection environments, with specific focus on Veritas NetBackup and Dell EMC Networker solutions. The role ensures data availability, compliance with service-level agreements (SLAs), and robust recovery processes to safeguard customer operations. The incumbent will provide technical delivery, contribute to continuous improvement initiatives, and act as a trusted advisor to customers.

ROLE REQUIREMENT

Backup & Recovery Operations

• Administer, configure, and maintain Veritas NetBackup and Dell EMC Networker environments.
• Perform daily operational checks, monitoring, and troubleshooting to ensure successful backups and recoveries.
• Implement and support backup configurations across Windows, Linux, Solaris, SQL, Oracle, and VMware environments.
• Execute recovery procedures to meet customer requirements.
• Manage cloning, replication, and cloud-based backup integrations (e.g., DDVE).

Infrastructure Management

• Proactively manage backup infrastructure including patches, upgrades, and performance optimizations.
• Produce capacity, utilisation, and availability reports to support planning and cost recovery.
• Participate in DR design, planning, and testing.
  

Service Delivery & Support

• Ensure SLA compliance and adherence to change, incident, and problem management processes.
• Provide technical expertise and act as an escalation point for complex issues.
• Engage with vendors for technical challenges and solution reviews.

Team & Knowledge Contribution

• Mentor junior engineers and contribute to team knowledge sharing.
• Participate in continuous improvement initiatives to enhance service delivery.

COMPETENCIES (KNOWLEDGE, SKILLS AND ATTRIBUTES)

• Veritas NetBackup and Dell EMC Networker administration (essential).

• Backup configuration, troubleshooting, and recovery across OS, DB, and VM workloads.

• Familiarity with Data Domain, DDVE, and replication technologies.

• Linux system administration and networking fundamentals (essential).

• Knowledge of VMware and EMC SAN (advantageous).

• Disaster recovery design and testing experience.

QUALIFICATIONS & EXPERIENCE

• Matric (Grade 12)
• Diploma/Degree in IT, Computer Science, or related field.
• 4–6 years’ experience in data management, backup, and recovery engineering.
• In-depth knowledge and 2+ years of experience in Veritas NetBackup Data Protection product suites
• In-depth knowledge and 2+ years of experience in Dell EMC Data Protection product suites
• Technical and/or professional certification with one of Data Protection and Recovery Tools (Veritas NetBackup and EMC Networker essential)
• Good network knowledge and experience (essential)
• Solid knowledge and working experience with Linux (essential)
• VMware experience (advantageous)
• EMC SAN experience (advantageous)