A well-established SME specialising in the manufacture and repair of transformers and switchgear—serving the industrial, municipal, and mining sectors—is undergoing a strategic operational transformation.

The business is currently moving away from informal processes toward a culture of high-performance and standardisation. We are focused on:

• Precision Planning: Moving from reactive to proactive execution.

• Process Standardisation: Implementing and enforcing consistent work methods.

• Accountability & Discipline: Building a culture where documentation and "First Time Right" metrics are non-negotiable.

Note: The current environment lacks formal structure and rigorous documentation. This role is central to building these systems from the ground up; it is for a builder, not just a manager.

Position Overview

The Lead Technician – Operations & Installations will take full ownership of both factory-based production and field service execution. This is a high-impact, hands-on operational leadership role—not a back-office or maintenance-only position. It requires deep technical expertise in transformer manufacturing and switchgear systems.

The role demands resilience, extreme ownership, and a results-driven mindset. While base remuneration is SME market-aligned, we operate on a "Value-Created" model. Candidates who deliver measurable improvements in performance, quality, and profitability will earn meaningful performance-linked incentives, including bonuses and profit-sharing, in addition to a 13th cheque.

Role Fit – Who You Are

The Technical Expert: A specialist with deep, proven transformer and switchgear experience.

The Field Leader: A supervisor who leads from the front, both on the factory floor and at client sites.

The End-to-End Owner: A doer who manages jobs from initial planning through to client sign-off.

The Systems Builder: Someone who enjoys enforcing standards and creating order where it is needed most.

The High Performer: Someone comfortable being measured against clear, transparent KPIs.

Ongoing Responsibilities

Lead LV/MV transformer installations, commissioning, and warranty repairs

Develop and grow the field service unit into a self-sustaining operation

Improve job turnaround times, delivery reliability, and client satisfaction

Enforce compliance with SANS standards, OH&S regulations, and COIDA

Maintain traceable and auditable technical job documentation

Represent the business professionally at client sites and during breakdown response

Key Duties by Area

1. Technical Execution

• Supervise and perform installation of LV/MV transformers and switchgear

• Troubleshoot and resolve breakdowns and field-based faults

• Support FAT (Factory Acceptance Testing) and site testing: Ratio, Megger, Impulse

2. Project Oversight

• Verify and control BOM accuracy, project timelines, and job readiness

• Maintain high standards of documentation and technical reporting

• Ensure strict compliance with electrical codes and safety standards

3. Team Supervision

• Lead a team of 4–6 technicians and junior supervisors

• Enforce SOP adherence and ensure quality of team outputs

• Provide standby and after-hours support as needed, including emergency call-outs